A study on the influence of in-flight service quality on passenger satisfaction.
I am Cynthia Chan who is studying in Aviation Management program (Coventry University). I am now doing my final year project, and I need your help to collect data to identify passengers’ satisfaction and expectations towards present in-flight services quality of airlines. It needs about 5-10 mintues to answer. The data will be only used for this project and disposed when the project is done. Thank you so much!! :)
The poll results are public