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A study on the influence of in-flight service quality on passenger satisfaction.
I am Cynthia Chan who is studying in Aviation Management program (Coventry University). I am now doing my final year project, and I need your help to collect data to identify passengers’ satisfaction and expectations towards present in-flight services quality of airlines. It needs about 5-10 mintues to answer. The data will be only used for this project and disposed when the project is done. Thank you so much!! :)
Age:
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Which of these ethnic groups/nationalities do you belong to:
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Other option
What level of education do you have?
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How many times do you take flight in average of one year?
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What is your goal to take flight?
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Part 2 Please choose your answer base on your in-flight experiences in past. (1= Strong unsatisfied, 8= Very satisfied, 0= No opinion)
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