Can good quality of service in a hospitality business affect customer's decision on choosing a service/product to purchase/consume ?
Hello. My name is Adel A. Al. I am currently a third year bachelor student at B.H.M.S in Lucerne, Switzerland - in the field of Hospitality Management. I am currently doing a research project for my final submission for Research Strategies subject. The topic for this survey is "Can good quality of service in a hospitality business affect customer's decision on choosing a service/product to purchase/consume ?". By filling out the survey below, it will help me a lot in acquiring useful information for my research project as primary data. All the answers will help me reach a logical conclusion to this research. Your participation is very much appreciated. Thank you.
What is your nationality ?
Have you ever consumed/purchased hospitality service/products before ? (Hotel/Restaurant/Catering/Bar/Pub/Take Away/Cafe/Etc.)
Chart
Table
Save
If you answered yes on the question aboved, how often do you consume hospitality products (in any form of restaurant/catering/cafe/pub/take away/etc.)?
Chart
Table
Save
In your own word, what do you look for when deciding which restaurant/cafe/pub/take away/etc. to choose as a customer?
Switching to hotel; in your own word, what do you look for when deciding to choose a hotel?
In a short answer, What does the term "Service Quality" means to you in the hospitality context?
Does the term "Good Service Quality" in the hospitality context affect you?
Chart
Table
Save
Finally, as a customer, What is the most important element affecting your decision on selecting a hospitality service/products to purchase/consume?
Chart
Table
Save