Survey of Discovery for the Call Center Industry - Remote. 4

Thanks in advance, for taking this short survey,

Ray Osborne 

Industry Correspondent

321-345-1513

 

 

Please list the most appropriate answers. No Vendors please.

Please list another job category for the above that is more appropriate.

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    Choose your most typical campaigns: Please rate 0% (1) the least involvement and 100% (5) the highest

    Does any of your call center activities involve accepting credit card payments?

    Please enter your most commonly used KPI (Key Performance Indicators) for your call center in the box below..

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      Please list the most appropriate answers regarding your use of remote agents.

      Do you require your agents to report in physically to an office?

      Please choose the most appropriate answers; Remote agents

      Our remote agents use

      Rate the following issues for a remote agent call center: Please rate the following from (1) the least challenging and (5) the most challenging

      What other issues that you think should be added to the above section?

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        Regarding your remote agent call center

        Any additional comments for the above section? ie: If you reduced or eliminated your remote section, what were the reasons for doing this?

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          Please list the skill sets most appropriate for your help desk, ie: Citrix Admin,Windows 7

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            What publications and media do you read or participate in?

            Enter your email address here to verify your identity:

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