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more than 11y ago
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Call
center
WAH
remote
rko153
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Survey of Discovery for the Call Center Industry - Remote. 4
Thanks in advance, for taking this short survey,
Ray Osborne
Industry Correspondent
321-345-1513
Please list the most appropriate answers. No Vendors please.
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Please list another job category for the above that is more appropriate.
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Choose your most typical campaigns: Please rate 0% (1) the least involvement and 100% (5) the highest
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Does any of your call center activities involve accepting credit card payments?
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Please enter your most commonly used KPI (Key Performance Indicators) for your call center in the box below..
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Please list the most appropriate answers regarding your use of remote agents.
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Do you require your agents to report in physically to an office?
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Please choose the most appropriate answers; Remote agents
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Our remote agents use
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Rate the following issues for a remote agent call center: Please rate the following from (1) the least challenging and (5) the most challenging
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What other issues that you think should be added to the above section?
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Regarding your remote agent call center
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Any additional comments for the above section? ie: If you reduced or eliminated your remote section, what were the reasons for doing this?
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Please list the skill sets most appropriate for your help desk, ie: Citrix Admin,Windows 7
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What publications and media do you read or participate in?
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Enter your email address here to verify your identity:
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