ከኔዘርላንድ ውስጥ የእንቅስቃሴ ማዕከላት ላይ የተደረገ ጥናት - ቅጂ - ቅጂ

የደንበኞች ደስታ እና የደንበኞች ተመልሰኝነት መግባባት

 

የጥናቱ ጥያቄ በመጀመሪያ በመግባባት እና በተጨማሪ ክፍል A ይጀምራል፣ ይህ የእርስዎን የአጠቃላይ የዴሞግራፊ ዝርዝር ለመስጠት በጣም ይቅርታ ይቀበሉ፣ ይህ የተለያዩ ተሳታፊዎችን በዕድሜ፣ ጾታ፣ የጋብቻ ሁኔታ፣ ትምህርት እና የገንዘብ ደረጃ ለማድረግ ነው። ከዚያ ክፍል B የጥናቱ ዋነኛ ይዘት ይወክላል፣ ይህም የእርስዎን የእንቅስቃሴ ማዕከል አገልግሎት ጥራት፣ ደስታ እና ወደ ማዕከል የተመለሰ ተመልሰኝነት ላይ የተመለከተ መግለጫዎችን ይይዛል። አጠቃላይ 30 መግለጫዎች አሉ፣ ለዚህ በአንድ መልስ (ወይም ከ1 እስከ 5 ድምር) ብቻ ይፈልጋሉ። አጠቃላይ የጥናቱ ሂደት 5 ደቂቀ ጊዜ ብቻ ይወስዳል ነገር ግን ይህ የሚሰጥ ውሂብ አስፈላጊ እና ለውሂብ ስራዬ ውስጥ ዋጋ አለው።

የግለሰቦች ዝርዝር ጉዳይ ላይ እባኮትን የምርመራው ውሂብ በደህንነት ይቀመጣል እና ከምርመራው በኋላ ይተወው ይቀርባል፤ የተገኘው ውሂብ በትምህርት ቦርድ ብቻ ይታይ ይሆናል፣ ይህ ምርመራ በተለይ የትምህርት ዕድል ነው። በማንኛውም ጊዜ የእርስዎን መለያ አይታወቅም ወይም አይታወቅም፣ ምርመራው በአይነት ቁጥር ይታይ (ተሳታፊ 1, 2, 3 …) ይሆናል። በዚህ ጥናት ላይ ይታወቃሉ።

የጥያቄ ውጤቶች የማህበረሰብ ይታወቃሉ

A – የተሳታፊዎች የዴሞግራፊ መረጃ (ለአስተዳደር ዕድል) እባኮትን ለእያንዳንዱ ጥያቄ አንዱን ትክክለኛ መልስ ይምረጡ፡ የእንቅስቃሴ ማዕከል ስምዎ

ወደ የእንቅስቃሴ ክለብ ምን ይደርሳሉ?

የጾታዎ

ዕድሜዎ

የትምህርት ደረጃዎ

የጋብቻ ሁኔታዎ

Your annual income level

B – The main part of the Questionnaire Please select ONE answer for each statement and tick (X) into the corresponding ranking (from 1 to 5): 1-Strongly disagree 2-Moderately disagree 3-Neutral 4-Moderately agree 5-Strongly agree 6.Service Quality- Interaction quality- 6.1.Do you think the employees are enthusiastic to provide the service before you have been decided to be the membership of the gym?

6.2. Do you think the employees respond promptly to customers’ queries after you had been sign the membership contract?

6.3. Do you think the employees are helpful and motivational base on your special goal (e.g. being fit, losing weight, learn to dance etc.)?

6.4 Do you think the employees create a comfortable environment for members? ( e.g. no judgements, no mocking, no humiliating etc.)

6.5.Do you think the employees have thorough knowledge about fitness in general and fitness programs offered in particular?

7.Service Quality- Physical environment quality 7.1. Are you choosing this fitness club because of nicely designed and fully equipped machines?

7.2. Are you choosing this fitness club because they are providing the multiple interesting group classes( Yoga, Zumba, Boxing. Street dance etc.)

7.3 Are you choosing this fitness club is because of some special offers (e.g. nutrition food, nutrition water, sauna, Jacuzzi, massage etc.?

7.4.Are you choosing this fitness club is because it is spacious?

7.5 Do you think clean and hygienic for choosing the fitness club is important?

7.6 Do you think the atmosphere in the fitness centre is not worsened by other customers?

7.7. Do you think the atmosphere in the fitness centre is very important for the clients as well as create a relax mood for working out?

8. Service quality – Outcome quality 8.1 Do you think exercising in this fitness club could help me to achieve my goals? (losing weight, be more fit, build up my muscles, gain new skills etc.)

8.3. Do you think exercising in this fitness club helps me gain new friends and meet different people from different region?

8.4. Do you think exercising in this fitness club makes me feel more motivated and fall in love with sports?

9.Satisfaction 9.1. "overall I am satisfied with my choice of my current fitness club"

9.2. Overall I am satisfied with the customer service in this gym about before sign the membership and after being the member of it.

9.3 Overall I am satisfied with the employees in this fitness centre.

9.4 Overall I am satisfied with the atmosphere of this fitness centre (The equipments and group lessons).

10.Loyalty –Actual behaviours 10.1. I have extended my membership with this fitness club at least once OR I have participated in more than one fitness programs of this centre

10.2. I have recommended this fitness centre to a third party (friend, family, colleague…)

10.3. I participate in fitness programmes in this fitness centre often (daily, weekly, monthly)

11.Loyalty – Behavioural intentions 11.1. I am dedicated to being a member of this fitness club

11.2. I find it hard to quit this fitness centre for another one

11.3. I will make an effort in order to be a member of this fitness centre

11.4. I will try to end up the contract with this fitness club as soon as I can and try another fitness club because I am not satisfied with all of the elements mentioned above.