የጥናት ምርመራ ለየአይነት ስልክ ማዕከል ኢንዱስትሪ - ሪሞት ወንበሮች - 2

እንደ የኢንዱስትሪ ወንበር እኔ ለጽሁፍ ፕሮጀክቶቼ ስታት እና ታቦሎች ማጠቃለያ እንደምርጥ እገናኝ። የእርስዎ እቅፍ እንደ እኔ አስፈላጊ ነው እና ይህን አጭር ጥያቄ ለማድረግ ከሁለት ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ ደቂቀ

የጥያቄ ውጤቶች የማህበረሰብ ይታወቃሉ

Please list the most appropriate answers.
I'm an owner of a US Based call center.I'm a manager or supervisor for a US based outsourced call center.I'm a manager or supervisor for an in-house corporate call center.I'm a vendor to the call center industry.I'm an employee (CSR, Sales, Help Desk) of an Inbound or Outbound Call CenterMy call center is offshore to the US
Please list another job category for the above that is more appropriate.
Choose your most typical campaigns: Please rate 0% (1) the least involvement and 100% (5) the highest
1 2 3 4 5
Inbound: Customer Service Calls
Inbound: Technical Help Desk
Inbound: Inside Sales
Inbound: Other
Outbound: Surveying
Outbound: Charity
Outbound: Sales or Prospecting
Healthcare
Information Technology
Political
Other not listed here
Please list the most appropriate answers regarding your use of remote agents.
Yes, 100% of our agents work remotely.Yes, 75% of our agents work remotelyYes, 25% of our agents work remotelyNo, we don't use remote agents and don't plan to.No, we don't use remote agents but we may consider it for the future
Do you require your agents to report in physically to an office?
Never, everything is virtual from the hire interview to staff meetingsYes, only for the initial hire.Yes, once a month for staff meetings.Yes, more than one a month.
Does any of your call center activities involve accepting credit card payments?
NeverYes sometimesYes very oftenNo but we are considering
Rate the following issues for a remote agent call center: Please rate the following from (1) the least challenging and (5) the most challenging
1 2 3 4 5
Integration of various computer apps.
Hiring and screening the best agents.
Initiating training programs for the remote agents
Supervising the remote agents.
Securing the data that the remote agents use.
Scheduling remote agents to handle peak call times
Call routing
Getting the right mix of metrics
Getting the remote agent to invest in their own equipment.
Latency issues with cloud based apps, VOIP, etc
Downtime due to Cloud App outage
Compliance Issues: TSR, DNC
Compliance Issues: HIPAA
Compliance issues: PCI
What other issues that you think should be added to the above section?
Regarding your remote agent call center
We will be expanding with new agents in the future.We will be maintaining the status quo.We will be reducing or have reduced this part of the operation.We will be looking at new equipment or services for this part of the operation.
Any additional comments for the above section? ie: If you reduced or eliminated your remote section, what were the reasons for doing this?
What publications and media do you read or participate in?
Customer Contact NewsConnectionsCall Center TimesContact Center PipelineLinkedIn groupsVarious call center industry conferences and expos
Enter your email address here to verify your identity:

1	2	3	4	5
Inbound: Customer Service Calls

Inbound: Technical Help Desk

Inbound: Inside Sales

Inbound: Other

Outbound: Surveying

Outbound: Charity

Outbound: Sales or Prospecting

Healthcare

Information Technology

Political

Other not listed here

1	2	3	4	5
Integration of various computer apps.

Hiring and screening the best agents.

Initiating training programs for the remote agents

Supervising the remote agents.

Securing the data that the remote agents use.

Scheduling remote agents to handle peak call times

Call routing

Getting the right mix of metrics

Getting the remote agent to invest in their own equipment.

Latency issues with cloud based apps, VOIP, etc

Downtime due to Cloud App outage

Compliance Issues: TSR, DNC

Compliance Issues: HIPAA

Compliance issues: PCI