UserKarolina
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Customer satisfaction evaluation with the services provided by ''Kigo'' sports club

Dear Participant,

I am Karolina - a 3rd year student of the Economics and Business Administration faculty at Vilnius University. This research is conducted on purpose to evaluate customer satisfaction with the services provided by ’’Kigo’’ sports club. I would really appreciate if you could take few minutes to complete the survey. Your results will be kept anonymous. Thank you!

Your gender:
Age:
Please rate your service related expectations you had before visiting ''Kigo'' sports club (from 1-strongly disagree;-to 5-strongly agree)
Strongly disagree (1 point)Disagree (2 points)Do not have opinion (3 points)Agree (4 points)Strongly agree (5 points
Sports club uses modern equipment
Physical facilities are visually appealing
Employees are of neat appearance
Materials related to the service (pamphlets, timetable,cards,etc.) are visually appealing
When ‘‘Kigo‘‘ promises to do something until the certain time, it does so
If customer has a problem, sports club shows sincere interest in solving it
Performs the service right at the first time
Provides services at the time promised
Sports club insists on maintaining the errors-free records
Staff informs customers when the service will be performed
Employees provide prompt services to customers
Employees are always willing to help customers
Employees are never too busy to answer clients‘ questions
Employees‘ behavior induces confidence
Clients feel safe in their transactions with sports club
Employees are always helpful and friendly
Employees have enough of knowledge to answer the customers‘ questions
‘‘Kigo‘‘ provides clients with individual attention
‘‘Kigo‘‘ employees provide clients with individual attention
‘‘Kigo‘‘ operating hours are convenient for customers
‘‘Kigo‘‘ takes care about customers‘ interests
Employees understand the specific needs of the customers
Please express your opinion about the services provided by ''Kigo'' sports club (from 1-strongly disagree;-to 5-strongly agree)
Strongly disagree (1 point)Disagree (2 points)Do not have opinion (3 points)Agree (4 points)Strongly agree (5 points)
Sports club uses modern equipment
Physical facilities of ‘’Kigo’’ are visually appealing
Employees are of neat appearance
Materials related to the service (pamphlets, timetable,cards,etc.) are visually appealing
When ‘‘Kigo‘‘ promises to do something until the certain time, it does so
If customer has a problem, sports club shows sincere interest in solving it
Performs the service right at the first time
Provides services at the time promised
Sports club insists on maintaining the errors-free records
Staff informs customers when the service will be performed
Employees provide prompt services to customers
Employees are always willing to help customers
Employees are never too busy to answer clients‘ questions
Employees‘ behavior induces confidence
Clients feel safe in their transactions with sports club
Employees are always helpful and friendly
Employees have enough of knowledge to answer the customers‘ questions
‘‘Kigo‘‘ provides clients with individual attention
‘‘Kigo‘‘ employees provide clients with individual attention
‘‘Kigo‘‘ operating hours are convenient for customers
‘‘Kigo‘‘ takes care about customers‘ interests
Employees understand the specific needs of the customers