Hotels' custumers research
My name is Aiste. Now I am
writing my bachelor thesis,
the topic is: „Hotels'
customers analysis“. With
relation to my bachelor
thesis i am doing RESEARCH
OF hotels customers. Thank
you very much for your
help!!!! If you can, please
send this link to your
friends, it would help me
very much!! ...........NOTES-
------ -PLEASE when you end
filling questionnaire- press
at the end GERAI (in
Lithuanian it means
GOOD)....so, your
questionnaire will be
submitted!
2. In which country were you staying in hotel?
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3. Could you say what city were you staying in?
4. Was that your first visit to this country?
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5. What was/were your reason for staying in this hotel?
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6. What were your reasons for visiting this country?
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7. Where did you get information about the country before coming here?
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8. Was that your first stay in this hotel?
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9. Could you describe why you chose this hotel?
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10. Could you rank the importance of these factors in choosing the hotel?
Variety of facilities
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Prices
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Hotel location
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Level of service
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Environment
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Advertisement
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Image and trustiness of hotel
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Special Events that are held at the hotel
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Recommended by a friend/relative
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11. Could you rank your level of satisfaction with the following hotel services?
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Accommodation
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Breakfast/Dinner
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Information
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Safe services
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Car parking
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Car rental
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Paying by credit card
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Internet services
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Entertainment services
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Relaxation services
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Organization of conferences and seminars
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Organization of cultural performances
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Telephone, photocopying, fax
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Post office service
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Interpreter or translator service
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Currency Exchange office
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Ironing, washing, cleaniing services
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Hairdresser shop for men and women
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Room service
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12. What kind of services could attract more hotel customers?
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13. Could you identify what unmet needs did you experience during staying in hotel?
14. Would you like to stay again?
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If your answer was no, could you give a reason why?
15. Who made the reservation?
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16. Mostly you travel with:
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17. How often do you stay in hotels?
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18. How many days do you usually spend in a hotel?
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19. What type of hotel best describes where you typically stay during travel?
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20. Which hotel location do you prefer?
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21. Which type of traveller is most similar to you?
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22. How you would describe your attitude to prices?
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23. To which group of people do you belong?
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24. Which type of traveller is most suited to you?
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25. What is your gender?
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26. Which age category are you in?
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27. Please, select your academic degree.
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28. What is your professional position?
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29. What industry best describes the company that you work for?
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30. Your marital status:
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31. Your family consists of:
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32. Do you have any children?
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If yes, could you say how many
33. What is the age of your youngest child?
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34. To which group of status and holding incomes you would class your family?
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