Usernadamounirf
Results168
Public
Report

Importance of Selection Criteria for choosing an Internet Store.

Hello, 

I am Nada Fahmy, a Marketing and Global Business student at Vilnius University. I am currently working on my bachelor’s thesis on the Selection Criteria for choosing an Internet store. Thank you for agreeing to participate in the survey. It should take up to 10 minutes. The survey is anonymous and confidential, all data collected in the survey will be used only for the final thesis analysis.

Thank you for your help. 

 

The poll results are private
Section 1: The following questions are related to the criteria of choosing an internet store. Please specify the following by choosing one (assuming that 1= Not Important 2= Slightly Important 3= Moderately Important 4= Important 5= Very Important).
12345
Informative
Value for money
Attractive Offers
Aligned with my interests
Website enjoyment variables
12345
Engaging website
Pleasure browsing
Attractive platform
Points that affect the ease of use of the website
12345
User-friendly site
Clear presentation
Navigational website
Flexible site
Easy to learn how to use the site
Online store trustworthiness
12345
Personal data confidentiality
Reputation
Enterprise reliability
Safe financial transaction
Online store familiarity
12345
Frequency of seen advertisements on the Internet
Frequency of seen advertisements outside the Internet
Recognised enterprise
Online store style
12345
Helpful
Friendly
Knowledgeable
Pushy
Online store settlement
12345
Radius of delivery
Delivery options
Delivery reliability
Financial settlement speed
Design of the website
12345
Design Simplicity
Easy to read
Absence of information overload
Use of categories
Adequate font size
Crowd Presentation
Section 2: The questions below are related to the privacy and security of online stores. Please specify the following by choosing one (assuming that 1= Not Important 2= Slightly Important 3= Moderately Important 4= Important 5= Very Important)
12345
I feel like my privacy is protected at this site
I feel safe in my transactions with this web site
I feel I can trust this website
The web site has adequate security features
The company behind the site is reputable
Section 3: The following questions are related to you feeling/ emotions: Please specify the following by choosing one (assuming that 1= Not Important 2= Slightly Important 3= Moderately Important 4= Important 5= Very Important).
12345
Using online shopping site is contented
Happy
Satisfied
Pleased
Free
Arousal
12345
When I use online shopping stores, I’m aroused
Wide awake
Excited
Frenzied
Section 4: atmospheric/experiential:The following questions are related to the criteria of choosing an internet store. Please specify the following by choosing one (assuming that 1= Not Important 2= Slightly Important 3= Moderately Important 4= Important 5= Very Important)
12345
It is really fun to shop at this web site
The site almost says, “come in and shop”
Buying at this web site is exciting for me
Section 5: The following selection is related to customer service. Please specify the following by choosing one (assuming that 1= Not Important 2= Slightly Important 3= Moderately Important 4= Important 5= Very Important)
12345
The company is ready and willing to respond to customer needs
The web site has reasonable shipping and handling costs
Customer service personnel are always willing to help you
Inquiries are answered promptly
When you have a problem, the web site shows a sincere interest in solving it
Section 6: The following selection is related to perceived risk while shopping online. Please specify the following by choosing one (assuming that 1= Not Important 2= Slightly Important 3= Moderately Important 4= Important 5= Very Important).
12345
I might not get what I ordered through online shopping.
It is hard to judge the quality of the merchandise online.
I feel that my credit card details may be compromised and misused if I shop online.
I might not receive the product ordered online.
Trust
12345
I believe that online shopping website can protect my privacy
I select online stores, which I believe are honest
I feel that online vendor would provide me with good service
I feel that the online vendor is trustworthy
Vendor characteristics
12345
I would like to shop online from vendor who delivery product as per the commitment
I would like to shop online from a vendor where it is convenient to return a product
I would like to buy a product online from a famous vendor
I would like to buy a product online from a vendor who has positive evaluation and recognition from online buyers
Intention
12345
I intend to continue using online shopping
My intention is to continue using online shopping rather than use traditional shopping
Section 7: Gender
Internet experience
History of buying a product online
Age