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Survey on usage of mobile banking apps

Hi good person. My name is Shamshir Abbazov, currently studying Management and Business Administration at Vilnius University. I am conducting this survey in order to understand customer behavior on mobile banking apps for my thesis. There are only 17 questions and takes 5 minutes to fill the survey.  Your identity will be unspecified and the information you provided won't be used for other purposes.

Thank you for your support.

The poll results are private
Choose your age groupRequired to answer
Choose your gender
Do you have a bank account?Required to answer
Do you use a smartphone?Required to answer
What is the Operating System of your smartphone?Required to answer
Which channel do you often use to enter your bank account?Required to answer
Do you know what the mobile app is?Required to answer
How do you know about mobile banking apps?Required to answer
Please choose your bank from the listRequired to answer
Does your bank has mobile apps services?Required to answer
Do you use mobile banking apps?Required to answer
Why do you think mobile apps are useful?
If you don't use, are you planning to use?
No answer is required if you are currently using
What is the reason of stopping to use mobile banking services?
If you use or never used, please move to the next question
Which services of mobile banking apps do you usually use or used?
No answer is required if you don't use
Based on the quality level of your mobile banking app evaluate below stated aspects
Very badBadAverageGoodVery good
Platform design
User friendliness
Security level
Registration process
Additional services
Now based on the importance level of mobile banking apps evaluate below stated aspectsRequired to answer
(1-leat important, 5-most important)
12345
Platform design
User frienliness
Security level
Registration process
Additional services