conversion rate
લગભગ 12 વર્ષ પહેલા Completion rate
લગભગ 12 વર્ષ પહેલા ASA, AHT, % within Service Level, Ahrinkage, Occupancy
લગભગ 12 વર્ષ પહેલા Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
મોટા 12 વર્ષ પહેલા average handle time
abandon rate
customer satisfaction
મોટા 12 વર્ષ પહેલા Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
મોટા 12 વર્ષ પહેલા Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
મોટા 12 વર્ષ પહેલા FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
લગભગ 13 વર્ષ પહેલા Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
લગભગ 13 વર્ષ પહેલા CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
લગભગ 13 વર્ષ પહેલા Sales - £s, conversion rate, telephony talk-time %, QA
લગભગ 13 વર્ષ પહેલા ASA
AHT
Abandon Rate
Cost per Call
Service Level
લગભગ 13 વર્ષ પહેલા ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
લગભગ 13 વર્ષ પહેલા Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
લગભગ 13 વર્ષ પહેલા CSAT, AHT, FCR, Transfers, Sales.
લગભગ 13 વર્ષ પહેલા abandon rate
transfers per hour
sales per hour
first call resolution
લગભગ 13 વર્ષ પહેલા