Abubuwan da ke Shafar Zabin Abokan Ciniki na Banki

Masu amsa,

Muna Alina Usialite, Senem Zarali, Yeshareg Berhanu Mojo, da Tarana Tasnim, daliban karatun digiri na farko a fannin Gudanar da Kasuwanci (BSc) a Jami'ar Klaipeda. A halin yanzu, muna gudanar da bincike mai taken Abubuwan da ke Shafar Zabin Abokan Ciniki na Banki. Wannan binciken na ra'ayi ne kawai kuma ana amfani da shi don dalilai na ilimi tare da kiyaye sirrin masu amsa.  Binciken yana daukar mintuna 10 kawai.

Muna so mu bayyana godiya ta zuciya ga lokacinku da kuma shiga cikin binciken!

Umurnai na Gabaɗaya

Tambayoyin an tsara su bisa ga tsarin Likert na maki 5. Don Allah ku amsa tambayoyin bisa ga matakin yarjejeniyarku.

Sakamakon fom yana samuwa ga kowa

1. Abubuwan da suka shafi Farashi ✪

Gaskiya ne 5
Amince 4
Tsaka-tsaki 3
Karya 2
Gaskiya ba ne 1
1.1. Ribar da ake caji akan rance tana da ƙanƙanta idan aka kwatanta da sauran bankuna
1.2. Ribar da ake biya akan ajiyar kudi tana da yawa fiye da sauran bankuna
1.3. Kudin sabis da ake biya don ayyukan banki yana da ƙanƙanta idan aka kwatanta da sauran bankuna

2. Samun Ayyuka/Albarkatu ✪

Gaskiya ne 5
Amince 4
Tsaka-tsaki 3
Karya 2
Gaskiya ba ne 1
2.1. Rance yana samuwa cikin sauƙi ko kuma ana iya samun sa
2.2. Albarkatun Forex suna da sauƙin samu a banki
2.3. Sauran ayyukan banki kamar canja wuri, duba da ayyukan kudi suna da sauƙin samun su

3. Ingancin Sabis ✪

Gaskiya ne 5
Amince 4
Tsaka-tsaki 3
Karya 2
Gaskiya ba ne 1
3.1. Yawan ayyukan da aka bayar shine mafi kyau a cikin masana'antar
3.2. Bayanin da aka bayar akan ayyuka shine mafi kyau a cikin masana'antar
3.3. Saurin ayyukan shine mafi girma a cikin masana'antar

4. Samun Dama ✪

Gaskiya ne 5
Amince 4
Tsaka-tsaki 3
Karya 2
Gaskiya ba ne 1
4.1. Lokutan bude da rufe reshe suna da dacewa
4.2. Ayyuka ta hanyar bankin kan layi suna samuwa 24/7
4.3. Ayyuka ta hanyar bankin masu zaman kansu suna samuwa lokacin da ake bukata
4.4. Reshensa suna cikin wurare masu sauƙin samun su

5. E-banking ✪

Gaskiya ne 5
Amince 4
Tsaka-tsaki 3
Karya 2
Gaskiya ba ne 1
5.1. Yawan ATMs yana da isasshe kuma ana iya samun su
5.2. Bankin yana bayar da ayyukan bankin wayar hannu
5.3. Ayyukan bankin intanet suna da dacewa

6. Ma'aikata da Gudanarwa ✪

Gaskiya ne 5
Amince 4
Tsaka-tsaki 3
Karya 2
Gaskiya ba ne 1
6.1. Akwai ma'aikata masu kyakkyawar hali da taimako a banki
6.2. Gudanarwa tana amsa da kyau ga koke-koke da gazawar sabis
6.3. Bankin yana gudanar da ƙungiyar gudanarwa mai suna da kyau da mambobin kwamitin

7. Sunan da amincewa ✪

Gaskiya ne 5
Amince 4
Tsaka-tsaki 3
Karya 2
Gaskiya ba ne 1
7.1. Sunan a kasuwa yana da muhimmanci
7.2. Tsaro da kariya yana da wajibi

8. Abubuwan Talla ✪

Gaskiya ne 5
Amince 4
Tsaka-tsaki 3
Karya 2
Gaskiya ba ne 1
8.1. Bankin da ya tallata a shafukan sada zumunta
8.2. An ambaci ni daga wasu abokan ciniki da iyali wanda ya shafi zaben bankina
8.3. Tuntuɓar kai tsaye daga ma'aikatan tallan banki ya shafi zaben nawa

9. Jinsinku ✪

10. Wace ƙasa kuke? ✪

11. Shekarunku ✪

12. Wane irin kasuwanci kuke yi? ✪

13. Matakin ilimi ✪

14. Matakin kudin shiga (Don Allah kuyi la'akari da canza daga cikin kudin ku) ✪