conversion rate
pirms apmēram 12g. Completion rate
pirms apmēram 12g. ASA, AHT, % within Service Level, Ahrinkage, Occupancy
pirms apmēram 12g. Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
pirms vairāk par 12g. average handle time
abandon rate
customer satisfaction
pirms vairāk par 12g. Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
pirms vairāk par 12g. Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
pirms vairāk par 12g. FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
pirms apmēram 13g. Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
pirms apmēram 13g. CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
pirms apmēram 13g. Sales - £s, conversion rate, telephony talk-time %, QA
pirms apmēram 13g. ASA
AHT
Abandon Rate
Cost per Call
Service Level
pirms apmēram 13g. ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
pirms apmēram 13g. Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
pirms apmēram 13g. CSAT, AHT, FCR, Transfers, Sales.
pirms apmēram 13g. abandon rate
transfers per hour
sales per hour
first call resolution
pirms apmēram 13g.