What makes your connection with an airport strong?
Terminal, Facilities, Amenities
Quality of service, infrastructure, technology
Personalised tailored made environment
Experience, High Quality of service, uniqueness
Cleanliness
Connectivity, pleasant environment, amenities
Facilities, Comfort
Business Lounges, Efficient transfers, F&Bs, No waiting, Shops
High quality service, unique elements
High quality service facilities technology restaurants shops
Connection times, shops/restauarants
High quality of service, terminal, new technology, F&B, retail, smooth transfer
Transportation and easy access, proximity to destination, Quick procedures (controls, baggage claim etc), beautiful interiors (business lounges and shops)
It is important that the airport's facilities are accessible, modern and comfortable for passengers in many ways.
Safety
Retail and food stores, quick connectivity
High Quality of services, Short walking Distances, Quick connectivity, Shops/restaurants.
Amenities, space, lighting, level of safety, cleanliness, culture of the people.
Services,infrastructural
Familiarity
Easy access
Facilities
Short distances
Facilities, f&b, quality of service, design
Uniqueness, Quality, Concessions, Architecture
Enjoyable time, efficient transfers, Restaurants, Business Lounges, Recreation, Sports
Shops, Infrastructure, Technology, No queues, Business Longue
High Quality of Service, Efficient Transfer
good connectivity, cozy atmosphere, options to get back home asap when flight is cancelled
I do not understand the question.
flights and services availables. Connectivity between terminals.
environment
Available flights and service (restaurants, waiting area, toilets with support for parents w/ kids, accessibility, etc)
Customer services
Directions, size, convenient infrustructure
Connectivity.
Only one terminal building.
Nothing
Its surrounding, architecture, people quantity (no overcrowding), convenient approach, cleanliness, advanced technologies, staff.
Good service quick transfer
How easy it is to get around it, I'm not a great duty-free shopper. The easier the airport, the better it is
Free Wifi, good restaurants, comfortable place to rest, easy way to go from one terminal to another, clear directions
Wide screens for information display
Places to rest
Duty free shops
Good and quick transfers flight
Design of facility, innovations, connections offered and distance from home
ambiance
Easily to Access it
Services, price and punctuality
Array of services, overall planning, and ease for navigating the same.
When I have to pass by an airport each time when I travel home I feel I get more connected to the airport
Ease of immigration procedure.
Home Airport, short ways to connecting flight, experience
1. short distance from my starting point and good mbility network to get there
2. good connections to my destinations (number, transfer time, time of the day)
3. good and modern technical infrastructre (sufficiant number of security checks, processes smooth and quick), high number of terminal gates without forefield transport needed, free well perfoming wifi, clean toilets, seeting options, electricity, trolleys, good wayfinding signage, modern architecture
4. good commercial infrastructre (affordable F&B, quality F&B, affordable shops, design-shops)
Concerning this questionnaire: please adjust scales: The next (relative importance) I understand as right good, left poor ... the following is vice versa.
Facilities, design, , innovation, and big space
Proximity and reliability
Fast & Smooth transfers
Qatar
Customer service, timeliness, overall good airline
Living in the vicinity/regular travel destinations
Short distances between connections.
Connecting flights e.g. Zurich - Schiphol
Efficient gates set up - Munich
Decent Restaurants and bars - Zurich
Connectivity and leisure activities.
MCT Minimum Connecting Time
Good shopping experience, entertaining, great place to relax
The quality of their services
Quick and smooth transfers, high quality of service, restaurants and shops
As someone who is interested in aviation I usually look for a transfer with the most traffic, meaning that I will get to plane spot a lot
Loyalty programme
Easy navigation, quality of service, food and beverages, comfortable waiting area
Quality service efficiency
Facilities and speed of processes (well organized)
If time for transfer is long I prefer that airport would have a lot of facilities
Brand, responsibility, image, service quality
Minimum Connecting Times, Business Lounge, F&B, Smooth transfers
Well organised space, possibility to relax
Destination, high quality service, airport facilities
Unique architecture, modern technologies etc.
Time Facilities
Infrastructure, connected flights, clean and good facilities, plenty of restaurants, not too crowded
Very clean, big and attractive. Also, the free duty and shops are very unique
Friendly Customer service
Experience
I like when everything in the airport is organized in such a way that you can go quickly. I’m always nervous during connections, so long queues and slow speed makes me even more nervous. That’s why I don’t like Paris airport - they use buses and I was wrong with the exit once so I almost missed the flight as you need to wait another 10 min for the next bus
Min crowd, max facilities and flight connection choices
Minimum connecting times, business lounge, new technologies
Connection , transfer
Quality of facilities. Ease of use. Modernity and good maintenance.
State of the art facilities, gastronomy, the jewel terminal, smooth and relaxing trasfer