conversion rate
مخکې تقریباً 12کال Completion rate
مخکې تقریباً 12کال ASA, AHT, % within Service Level, Ahrinkage, Occupancy
مخکې تقریباً 12کال Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
مخکې زیاتره له 12کال average handle time
abandon rate
customer satisfaction
مخکې زیاتره له 12کال Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
مخکې زیاتره له 12کال Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
مخکې زیاتره له 12کال FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
مخکې تقریباً 13کال Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
مخکې تقریباً 13کال CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
مخکې تقریباً 13کال Sales - £s, conversion rate, telephony talk-time %, QA
مخکې تقریباً 13کال ASA
AHT
Abandon Rate
Cost per Call
Service Level
مخکې تقریباً 13کال ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
مخکې تقریباً 13کال Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
مخکې تقریباً 13کال CSAT, AHT, FCR, Transfers, Sales.
مخکې تقریباً 13کال abandon rate
transfers per hour
sales per hour
first call resolution
مخکې تقریباً 13کال