Analiza e Konkurrencës së Shërbimeve të Hotelit.

Përshëndetje! Emri im është Rokas Stonius, unë jam student në vitin e tretë në Universitetin e Shkencave të Aplikuara Utena, duke studiuar Menaxhimin e Mikpritjes. Qëllimi i këtij pyetësori është të zbulojë se çfarë mendon publiku për konkurrencën në industrinë e hotelerisë dhe çfarë sheh publiku kur bëhet fjalë për mënyrën se si një hotel tregon konkurrencën e tij midis hoteleve të tjera dhe shërbimeve të tyre.

A udhëtoni?

A keni udhëtuar ose qëndruar ndonjëherë në një hotel më parë?

Sa shpesh udhëtoni në hotele?

Sa hotele të ndryshme keni qëndruar më parë? (afërsisht)

Cila është përparësia juaj kryesore kur zgjidhni një hotel të caktuar?

Të tjera

  1. large quantity and positive customer reviews

Nëse udhëtoni, udhëtoni vetëm apo në grupe?

  1. partner or groups
  2. with soulmate.
  3. both, but mostly by myself.
  4. groups
  5. groups mostly
  6. depends
  7. 2 people mostly
  8. alone
  9. in groups
  10. in groups
…Më shumë…

Nëse keni qenë në më shumë se një hotel, a ka pasur një ndryshim të madh në çdo hotel në lidhje me shërbimet?

  1. we usually get the cheapest package; the minimal service has mostly been the same.
  2. yes
  3. somewhat, it depends on whether it's just a place to sleep (if it's a short trip) or if you were to stay for 2 weeks or more, then the facilities and services would matter a lot more if you chose a high-star hotel.
  4. yes
  5. of course. it also depends on how many services one uses or what the purpose of the trip is.
  6. no
  7. yeah, definitely.
  8. not really
  9. only one hotel.
  10. no
…Më shumë…

Duke marrë parasysh pyetjen e fundit, cili është zakonisht ndryshimi më i madh në shërbime në çdo hotel?

  1. what they provide in the room, such as storage for clothes, an iron, a kettle.
  2. dining area
  3. facilities provided and convenience.
  4. the level of customer service tends to greatly vary.
  5. food service. some hotels have high prices or restrictions on who and how customers are allowed to enjoy the hotel's food service.
  6. just employees' personalities
  7. the quality of staff service and the comfort of rooms.
  8. none
  9. -
  10. -
…Më shumë…

Nëse do të duhej të zgjidhnit një shërbim, cili shërbim e prisni gjithmonë me padurim kur qëndroni në një hotel dhe pse.

  1. i just usually make sure it has as much as possible already in the room so i don’t need to pay extra for services.
  2. how the room is cleaned.
  3. breakfast service for longer stays helps save money and allows the consumer to appreciate more aspects of the hotel, such as a pool or gym, instead of doing everything outside the hotel.
  4. complimentary breakfast
  5. drink service. if a hotel has a good bar, offers a variety of drinks and cocktails, and if the staff knows their way around, it is comfortable and fun and allows me to relax.
  6. kindness of employees and helpfulness
  7. room service. it's always nice to have your food delivered to your room, especially by a lovely staff member who remembers how to smile and take a joke :)
  8. i just go for the nightlife.
  9. restaurants known for their unique food and execution.
  10. food
…Më shumë…

A mendoni se konkurrenca midis hoteleve në lidhje me shërbimet që ofrojnë është e rëndësishme dhe pse?

  1. competition is always beneficial as it improves their performance and makes services cheaper for everyone when you compare different companies.
  2. yes, competition is good for customers; prices go down. :)
  3. yes, as it allows each hotel to try to provide the best experience and price things according to the facilities they offer. overall, it would be better for the consumer and improve their score on review sites.
  4. i do think that competition can be good among hotels because it makes the experience better for consumers.
  5. of course it is. healthy competition is always a good thing. also, it eliminates poorly managed hotels, unfairly treated staff members, and corruption within the industry.
  6. yes, it's important because each hotel should have something better than the others in order to attract more guests who want to stay for that particular reason.
  7. not sure
  8. competition sparks motivation to improve and progress, therefore i believe it is important.
  9. yes, it keeps them improving.
  10. yes, but i'm not sure why.
…Më shumë…

Si do ta renditnit çdo shërbim në lidhje me rëndësinë për një hotel.

Në përvojën tuaj të kaluar, sa të mira ishin shërbimet e mëposhtme.

Cili është gjinia juaj?

Të tjera

  1. optimus prime

Sa vjeç jeni?

Në mesatare, sa shpenzoni zakonisht për hotele dhe shërbimet e tyre?

  1. £30-£50 per night
  2. 500€
  3. around £200-£500 depending on the length of stay and the type of facilities/style of hotel.
  4. $80
  5. it varies from £100 to £300/400.
  6. 500
  7. 50 euros for a night
  8. 500 euros
  9. never paid for a hotel stay before.
  10. 150
…Më shumë…
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