conversion rate
para pothuajse 12v. Completion rate
para pothuajse 12v. ASA, AHT, % within Service Level, Ahrinkage, Occupancy
para pothuajse 12v. Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
para më shumë se 12v. average handle time
abandon rate
customer satisfaction
para më shumë se 12v. Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
para më shumë se 12v. Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
para më shumë se 12v. FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
para pothuajse 13v. Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
para pothuajse 13v. CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
para pothuajse 13v. Sales - £s, conversion rate, telephony talk-time %, QA
para pothuajse 13v. ASA
AHT
Abandon Rate
Cost per Call
Service Level
para pothuajse 13v. ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
para pothuajse 13v. Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
para pothuajse 13v. CSAT, AHT, FCR, Transfers, Sales.
para pothuajse 13v. abandon rate
transfers per hour
sales per hour
first call resolution
para pothuajse 13v.