conversion rate
пеш тақрибан 12с. Completion rate
пеш тақрибан 12с. ASA, AHT, % within Service Level, Ahrinkage, Occupancy
пеш тақрибан 12с. Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
пеш бештар аз 12с. average handle time
abandon rate
customer satisfaction
пеш бештар аз 12с. Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
пеш бештар аз 12с. Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
пеш бештар аз 12с. FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
пеш тақрибан 13с. Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
пеш тақрибан 13с. CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
пеш тақрибан 13с. Sales - £s, conversion rate, telephony talk-time %, QA
пеш тақрибан 13с. ASA
AHT
Abandon Rate
Cost per Call
Service Level
пеш тақрибан 13с. ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
пеш тақрибан 13с. Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
пеш тақрибан 13с. CSAT, AHT, FCR, Transfers, Sales.
пеш тақрибан 13с. abandon rate
transfers per hour
sales per hour
first call resolution
пеш тақрибан 13с.