conversion rate
бераз якын 12ел элек Completion rate
бераз якын 12ел элек ASA, AHT, % within Service Level, Ahrinkage, Occupancy
бераз якын 12ел элек Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
бераз күбрәк 12ел элек average handle time
abandon rate
customer satisfaction
бераз күбрәк 12ел элек Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
бераз күбрәк 12ел элек Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
бераз күбрәк 12ел элек FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
бераз якын 13ел элек Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
бераз якын 13ел элек CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
бераз якын 13ел элек Sales - £s, conversion rate, telephony talk-time %, QA
бераз якын 13ел элек ASA
AHT
Abandon Rate
Cost per Call
Service Level
бераз якын 13ел элек ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
бераз якын 13ел элек Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
бераз якын 13ел элек CSAT, AHT, FCR, Transfers, Sales.
бераз якын 13ел элек abandon rate
transfers per hour
sales per hour
first call resolution
бераз якын 13ел элек