SSC services for business - Market research

Dear respondents,

We are providing this research to better understand the international customers needs to improve the B2B customers services. This questionnaire requires your company’s owner or CEO opinion and position to daily business operations in your company.

We are kindly asking you to participate in the survey and answer to the questions till 22 May, 2016. The length of questionnaire takes app. 10 minutes. The survey is anonymous and all the answers will be only statistical analyzed.

Thank you in advance for your answers and time. Your answers are very significant to provide high quality international business services!

The poll results are private

Micro enterprise: fewer than 10 persons employedSmall enterprise: 10 to 49 persons employedMedium-sized enterprise: 50 to 249 persons employedLarge enterprise: 250 or more persons employed

All packetMajor part of packetSome international standardized accounting operationsWe are outsourcing this service alreadyWe do not consider to outsource this accounting operations

Business shared/ outsourcing multi service center in other EU countryBusiness shared/ outsourcing multi service center in any other world countrySpecialized service company in other EU country (f.e. only accounting services or only legal services provider)Specialized service company in any other world country (f.e. only accounting services or only legal services provider)We do not consider to outsource this operationsDon't know/ No answer

Cost savingTime savingDo not need and employ some kind of low-end staffDo not need and employ some kind of high-end staffReducing of some staffStandardization of documentation and accounting in some our enterprises/ countriesDo not need archive the documentationsWe do not consider to outsource this operations

Standardized procedures (we receive the standardized services, standardized reports on agreed time, all is clear and we save our time and costs from such standardization)Newest technologies (provider always suggest newest technologies: IT, software, reporting and analytics tools – even if it would cost for us some more) Flexibility (provider is very flexible for needs of customer: in timing, reports design, answers to our questions; friendly reacts to all our needs and always have the time for us)We do not consider to outsource this operations

In LithuaniaIn Latvia or EstoniaIt is possible in Lithuania, but later, not in 2-3 yearsIt is possible in Latvia or Estonia, but later, not in 2-3 yearsNot consider at allWe have already established the business in LithuaniaWe have already established the business in Latvia/ EstoniaDon't know/ No answer

SSC services for business - Market research

To better understand the secification of your business first we would ask you some questions about your company. Please specify country, where is located your head office? ✪

Please specify countries, where are located your offices? ✪

Please describe your main business activity and industry in which your business is orientated: ✪

Please describe your business size: number of employees and other staff in 2015. ✪

Please describe your business size: annual revenue in EURO including VAT, in 2015. ✪

How likely, that you would outsource some business operations or part of such operations to business service center, located in other country of Europe? ✪

THIS QUESTION FOR THOSE WHO WOULD CONSIDER TO OUTSOURCE ACCOUNTING SERVICE: Is it important for you to outsource all packet of accounting service, including VAT returns and payroll calculations? ✪

THIS QUESTION FOR THOSE WHO WOULD CONSIDER TO OUTSOURCE LEGAL SERVICE: What kind of legal services could be outsourced?

What kind of shared/ outsourcing service provider do you most prefer for your all mentioned services? ✪

What criteria are important in choosing such services providers? ✪

What benefits for your business you expect from outsourcing of such services? ✪

Which one from mentioned principles is most important for you from business shared/ outsourcing center, if you decided outsource legal, accounting or administration daily business operations? ✪

How likely you would outsource the service to Lithuania and other Baltic countries? ✪

What adventages do you see for service outsourcing to Lithuania? ✪

What barriers do you see for service providing in Lithuania? ✪

Do you consider in 2-3 years to establish your business in Lithuania or other Baltic countries - Latvia, Estonia? ✪

It is the last our questions: Could you please indicate your status/ occupation in this organization/ enterprice? ✪