As an industry correspondent I like to use stats and charts for my writing projects. Your feedback is important to me and it would be very much appreciated if you would take a couple minutes to take this short poll.
Part 1) Issues facing Remote Agent programs Part 2) To Be Determined
Thanks in advance, RKO
Please list the most appropriate answers.
Please list another job category for the above that is more appropriate.
Please list the most appropriate answers regarding your use of remote agents.
Do you require your agents to report in physically to an office?
Rate the following issues for a remote agent call center: Please rate the following from (1) the least challenging and (5) the most challenging
What other issues that you think should be added to the above section?
Regarding your remote agent call center
Any additional comments for the above section? ie: If you reduced or eliminated your remote section, what were the reasons for doing this?
What publications and media do you read or participate in?
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