Technical Service Survey

Please evaluate the following aspects of the Technical Service.

Results are publicly available

Attention: What is your level of satisfaction regarding the service provided by the Technical Service area of the company?

Very dissatisfied
Very satisfied

Time: If the reason was a technical problem or malfunction, what was the response and/or resolution time?

More than 24 hours (Very dissatisfied)
Less than 24 hours (Very satisfied)

Knowledge and Professionalism: Did the technicians demonstrate a deep knowledge of the equipment? Was the communication clear, precise, and easy to understand?

Very dissatisfied
Very satisfied

Availability and Coverage: Did the technical service show availability when I needed it, providing contact information (outside normal working hours, during weekends and holidays)?

Very dissatisfied
Very satisfied