Customer Motivation Survey on Mobile Apps and AI in Tourism

This questionnaire collects data about customer motivations and behaviors regarding the use of mobile apps and artificial intelligence (AI) in tourism. The questions have been reviewed for correct grammar and clarity, with non-text characters removed. Open-ended options are clearly indicated where respondents are invited to specify an answer.

Responses collected until
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What is your age?

What is your gender?

What is your current employment status?

Do you own or frequently use a smartphone or tablet for travel-related activities?

How often do you use mobile apps for travel-related activities (e.g., booking flights, hotels, navigation)?

What types of travel-related mobile apps do you use most frequently?

If yes, please specify the AI tools you have used:

Have you ever used an AI-powered tool during your travel planning (e.g., AI chatbots, personalized recommendations)?

How satisfied are you with the use of AI tools in tourism (e.g., chatbots, recommendations, virtual assistants)?

What motivates you to use mobile apps for travel-related tasks (e.g., booking, navigation)?

How do you feel about using AI tools to assist in your travel decisions (e.g., booking flights, finding local activities)?

In your opinion, what are the main advantages of using AI tools in tourism?

Do you trust AI-powered travel recommendations (e.g., personalized vacation plans, hotel suggestions)?

How likely are you to recommend using AI-powered tools and mobile apps to other travelers?

Have you ever encountered any challenges when using mobile apps or AI tools for travel purposes (e.g., issues with accuracy, technical difficulties)?

If you answered 'Yes' to the previous question, what challenges did you face?

What features would you like to see more of in mobile apps and AI tools for tourism?

Would you prefer more automated or human interaction when using mobile apps or AI in tourism?

Have you used mobile apps for any of the following travel services? (Check all that apply)

How important is data security when using mobile apps and AI for travel-related purposes?