Survey on usage of mobile banking apps

Hi good person. My name is Shamshir Abbazov, currently studying Management and Business Administration at Vilnius University. I am conducting this survey in order to understand customer behavior on mobile banking apps for my thesis. There are only 17 questions and takes 5 minutes to fill the survey.  Your identity will be unspecified and the information you provided won't be used for other purposes.

Thank you for your support.

Results are available only to the author

Choose your age group ✪

Choose your gender

Do you have a bank account? ✪

Do you use a smartphone? ✪

What is the Operating System of your smartphone? ✪

Which channel do you often use to enter your bank account? ✪

Do you know what the mobile app is? ✪

How do you know about mobile banking apps? ✪

Please choose your bank from the list ✪

Does your bank has mobile apps services? ✪

Do you use mobile banking apps? ✪

Why do you think mobile apps are useful?

If you don't use, are you planning to use?

No answer is required if you are currently using

What is the reason for stopping to use mobile banking services?

If you use or never used, please move to the next question

Which services of mobile banking apps do you usually use or used?

No answer is required if you don't use

Based on the quality level of your mobile banking app evaluate below stated aspects

Very badBadAverageGoodVery good
Platform design
User friendliness
Security level
Registration process
Additional services

Now based on the importance level of mobile banking apps evaluate below stated aspects ✪

(1-least important, 5-most important)
12345
Platform design
User friendliness
Security level
Registration process
Additional services