Satisfaction of Residents with Electronic Services of Kaunas City Municipality

Dear respondent,

I am a public administration student at Vytautas Magnus University conducting research for my bachelor's thesis on the topic "Residents' Satisfaction with Electronic Services: The Case of Kaunas City Municipality." The purpose of this survey is to find out your opinion about the availability, quality, and user experience of electronic services.

Your responses will help identify key issues and offer recommendations on how to improve the municipality's electronic services and their provision to residents.

The survey is anonymous. All collected data will be used only for academic purposes and will be analyzed in summary form.

Filling out the questionnaire will take about 4-5 minutes.

Thank you for your time and assistance!

Results are available only to the author

MaleFemale

BasicSecondaryNon-university higherUniversity higher

Declaration of place of residence and obtaining certificatesIssuing permits and licenses (advertising, trade, construction, etc.)Registration of vehicles and permitsSocial services and supportAdministration of taxes and feesRegistration for meetings with municipality specialistsNone of the above

1	2	3	4	5
Electronic services are easily accessible and conveniently found on the website.

The electronic service system works quickly, without technical disruptions.

Using electronic services is clear and understandable.

The information provided in electronic services is relevant and comprehensive.

My personal data in electronic services are secure.

Electronic services meet my expectations and needs.

Electronic services allow me to save time compared to a physical visit to the municipality.

Overall, I am satisfied with the electronic services of Kaunas City Municipality.

Satisfaction of Residents with Electronic Services of Kaunas City Municipality

Your gender: ✪

Your age ✪

Your education: ✪

Employment status: ✪

How often do you use the municipality's electronic services? ✪

Which of the following electronic services of the Kaunas City Municipality have you used? (you can choose several options) ✪

Which of the following electronic services of the Kaunas City Municipality do you use most frequently? (select no more than 3 most frequently used) ✪

What is the main reason you use electronic services? ✪

Rate the statements below related to the electronic services of the Kaunas City Municipality (1- Strongly disagree, 2- Disagree, 3- Neither agree nor disagree, 4- Agree, 5- Strongly agree): ✪

What are the main problems you encounter while using the municipality's electronic services? ✪

What improvements would you suggest to make electronic services better meet your needs? ✪

What new electronic services would be relevant to you in the future? ✪

Additional comments and observations about electronic services: