conversion rate
قبل از حدود 12سال Completion rate
قبل از حدود 12سال ASA, AHT, % within Service Level, Ahrinkage, Occupancy
قبل از حدود 12سال Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
قبل از بیشتر از 12سال average handle time
abandon rate
customer satisfaction
قبل از بیشتر از 12سال Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
قبل از بیشتر از 12سال Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
قبل از بیشتر از 12سال FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
قبل از حدود 13سال Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
قبل از حدود 13سال CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
قبل از حدود 13سال Sales - £s, conversion rate, telephony talk-time %, QA
قبل از حدود 13سال ASA
AHT
Abandon Rate
Cost per Call
Service Level
قبل از حدود 13سال ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
قبل از حدود 13سال Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
قبل از حدود 13سال CSAT, AHT, FCR, Transfers, Sales.
قبل از حدود 13سال abandon rate
transfers per hour
sales per hour
first call resolution
قبل از حدود 13سال