پەیوەندیدانی دەرکەوتن بۆ بەرزکردنەوەی فەرمی کەسەکان - ئەژەندەی فەرمی کەسەکان

وەک ڕووداوێکی فەرمی، من دڵخوازم بەرزکردنەوە و چارتەکان بۆ پڕۆژە نووسینەکانم بەکارببم. فیدبەکەکانت بۆ من گرنگن و زۆر سپاس بەرز دەکەم ئەگەر چەند خولەکی بەرزکردنەوەی کورتەی ئەم پۆلە بگرن.

بەش 1) کێشەکان لە پڕۆگرامە فەرمی کەسەکان بەش 2) بەرزکردنەوەی بەرز

پێشەکی سپاس، RKO

Encama ankêt giştî amade ye

تکایە زانیارییەکانەی زۆر گونجاو بنووسە.

Please list another job category for the above that is more appropriate.

Please list the most appropriate answers regarding your use of remote agents.

Do you require your agents to report in physically to an office?

Rate the following issues for a remote agent call center: Please rate the following from (1) the least challenging and (5) the most challenging

1
2
3
4
5
Integration of various computer apps.
Hiring and screening the best agents.
Initiating training programs for the remote agents
Supervising the remote agents.
Securing the data that the remote agents use.
Scheduling remote agents to handle peak call times
Call routing
Getting the right mix of metrics
Getting the remote agent to invest in their own equipment.
Latency issues with cloud based apps, VOIP, etc

What other issues that you think should be added to the above section?

Regarding your remote agent call center

Any additional comments for the above section? ie: If you reduced or eliminated your remote section, what were the reasons for doing this?

What publications and media do you read or participate in?

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