پەیوەندیدانی دەرکەوتن بۆ بەرزگاکانی پەیوەندیدانی زانیاری - ئەژەندەی فەرمی - 2

وەک ڕووداوێکی بەرزگاکانی پەیوەندیدانی زانیاری، من دڵخوازم بەرزگاکانی زانیاری و شێوەکان بۆ پڕۆژە نووسینەکانم بەکارببم. فیدبەکەکانت بۆ من گرنگن و زۆر سپاس بەرز دەکەم ئەگەر چەند خولەکی بەرزگاکانی کەم بەرز بکەیت بۆ ئەم پۆلە کەمە.

بەش 1) کێشەکان لە پەرەسەندەی فەرمی بەرزگاکانی فەرمی بەش 2) بەرز دەکرێت

پیشاپیش سوپاس، RKO

 

 

 

 

Encama ankêtê giştî ye

تکایە زانیارییەکان بەرز بکە بەرزگاکانی فەرمی بەرزگاکانی فەرمی بەرز بکە.

Please list another job category for the above that is more appropriate.

Choose your most typical campaigns: Please rate 0% (1) the least involvement and 100% (5) the highest

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Inbound: Customer Service Calls
Inbound: Technical Help Desk
Inbound: Inside Sales
Inbound: Other
Outbound: Surveying
Outbound: Charity
Outbound: Sales or Prospecting
Healthcare
Information Technology
Political
Other not listed here

Please list the most appropriate answers regarding your use of remote agents.

Do you require your agents to report in physically to an office?

Does any of your call center activities involve accepting credit card payments?

Rate the following issues for a remote agent call center: Please rate the following from (1) the least challenging and (5) the most challenging

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Integration of various computer apps.
Hiring and screening the best agents.
Initiating training programs for the remote agents
Supervising the remote agents.
Securing the data that the remote agents use.
Scheduling remote agents to handle peak call times
Call routing
Getting the right mix of metrics
Getting the remote agent to invest in their own equipment.
Latency issues with cloud based apps, VOIP, etc
Downtime due to Cloud App outage
Compliance Issues: TSR, DNC
Compliance Issues: HIPAA
Compliance issues: PCI

What other issues that you think should be added to the above section?

Regarding your remote agent call center

Any additional comments for the above section? ie: If you reduced or eliminated your remote section, what were the reasons for doing this?

What publications and media do you read or participate in?

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