پەیوەندیدانی کەیفی خزمەتگوزاری هەوتەیەک

Listed below are the five sets of features pertaining to hotel and the services they offer. We would like to know how much each of these sets of features is important to the customer. Please allocate 100 points among the five sets of features according to how important it is to you. Make sure the points add up to 100. Features Points 1. Physical facilities, equipment and appearance of personnel in the hotel 2. The hotel’s ability to perform the promised service dependably and accurately 3. The hotel’s willingness to help customers and provide prompt service. 4. The knowledge and courtesy of the hotel's employees and their ability to convey trust and confidence. 5. The caring individual attention the hotel provides its customers. Total: 100