کارمندان ناتوان

سڵاو) ناوی من شێوەلەوا ماریە. من پەرسەندەیەکی سەبارەت بە کارمندان ناتوان ئامادە دەکەم. ئامانجی ئەم توێژینەوەیە - زانیاری لەسەر چەند کەس ناتوانن لە کەیفی خزمەتگوزاری و هەروەها.

تکایە بەرەوپێش پەرسەندەکان وەڵام بدە. دڵنیابە لەوەی کە هەموو پەرسەندەکان لە ناو شوێنەکان پێشکەشکراو و لە پەرسەندەکانی چەند هەڵبژاردنەوە وەڵامەکان بەرز بکەیت.

تێبینی: پەرسەندەکان کە نیشانی * هەیە پێویستە وەڵام بدەیت

Encama ankêt giştî amade ye

Do you work?*

If you choose “No”, please write, what do you do?*

How often did you meet incompetent staff in a hotel?*

Who are hotel staff that behave incompetently?*

What was the incompetent attitude of the employee?*

Have you tried to deal with this problem?*

If you choose “Yes”, write how you changed this situation?*

What measures were applied to this employee?*

Select important competencies that a good hotel employee should have, in your opinion.*

Please rate how satisfied you were with your last stay at the hotel.*

Would you return to the hotel where you last stayed?*

Estimate the basic hotel services provided at the hotel during your last vacation.*

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2
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5
Meeting at the reception
Room cleaning
Restaurant services
Staff communication
Quality of service
Competence of staff

How old are you?*

Your gender*

The country in which you last visited the hotel.*