د هوټل خدماتو د سیالۍ تحلیل.
سلام! زما نوم روکاس سټونیس دی، زه د یوتینا د تطبیقي علومو پوهنتون کې د مهمان نوازي مدیریت په ۳م کال کې زده کړه کوم. د دې پوښتنلیک هدف دا دی چې معلومه کړي چې عامه خلک د هوټل صنعت کې د سیالۍ په اړه څه فکر کوي او کله چې د هوټل د سیالۍ څرنګوالی د نورو هوټلونو او د دوی خدماتو ترمنځ څرګندوي، عامه خلک څه ویني.
ایا تاسو سفر کوئ؟
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ایا تاسو مخکې له دې هوټل ته سفر کړی یا پکې پاتې شوی یاست؟
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تاسو څومره وخت په هوټلونو کې سفر کوئ؟
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تاسو مخکې څومره مختلف هوټلونو کې پاتې شوي یاست؟ (تقریباً)
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کله چې تاسو یو ځانګړی هوټل غوره کوئ، ستاسو اصلي لومړیتوب څه دی؟
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- large quantity and positive customer reviews
که تاسو سفر کوئ، آیا تاسو یوازې سفر کوئ یا په ګروپونو کې؟
- partner or groups
- with soulmate.
- both, but mostly by myself.
- groups
- groups mostly
- depends
- 2 people mostly
- alone
- in groups
- in groups
که تاسو له یوې زیات هوټل ته تللي یاست، آیا په هر هوټل کې د خدماتو له مخې لوی توپیر موجود و؟
- we usually get the cheapest package; the minimal service has mostly been the same.
- yes
- somewhat, it depends on whether it's just a place to sleep (if it's a short trip) or if you were to stay for 2 weeks or more, then the facilities and services would matter a lot more if you chose a high-star hotel.
- yes
- of course. it also depends on how many services one uses or what the purpose of the trip is.
- no
- yeah, definitely.
- not really
- only one hotel.
- no
د تیرې پوښتنې په اساس، په هر هوټل کې د خدماتو ترمنځ عموماً ترټولو لوی توپیر څه دی؟
- what they provide in the room, such as storage for clothes, an iron, a kettle.
- dining area
- facilities provided and convenience.
- the level of customer service tends to greatly vary.
- food service. some hotels have high prices or restrictions on who and how customers are allowed to enjoy the hotel's food service.
- just employees' personalities
- the quality of staff service and the comfort of rooms.
- none
- -
- -
که تاسو باید یوه خدمت غوره کړئ، کوم خدمت دی چې تاسو تل د هوټل په پاتې کېدو کې ورته سترګې په لار یاست او ولې؟
- i just usually make sure it has as much as possible already in the room so i don’t need to pay extra for services.
- how the room is cleaned.
- breakfast service for longer stays helps save money and allows the consumer to appreciate more aspects of the hotel, such as a pool or gym, instead of doing everything outside the hotel.
- complimentary breakfast
- drink service. if a hotel has a good bar, offers a variety of drinks and cocktails, and if the staff knows their way around, it is comfortable and fun and allows me to relax.
- kindness of employees and helpfulness
- room service. it's always nice to have your food delivered to your room, especially by a lovely staff member who remembers how to smile and take a joke :)
- i just go for the nightlife.
- restaurants known for their unique food and execution.
- food
ایا تاسو فکر کوئ چې د هوټلونو ترمنځ د خدماتو په برخه کې سیالي مهمه ده او ولې؟
- competition is always beneficial as it improves their performance and makes services cheaper for everyone when you compare different companies.
- yes, competition is good for customers; prices go down. :)
- yes, as it allows each hotel to try to provide the best experience and price things according to the facilities they offer. overall, it would be better for the consumer and improve their score on review sites.
- i do think that competition can be good among hotels because it makes the experience better for consumers.
- of course it is. healthy competition is always a good thing. also, it eliminates poorly managed hotels, unfairly treated staff members, and corruption within the industry.
- yes, it's important because each hotel should have something better than the others in order to attract more guests who want to stay for that particular reason.
- not sure
- competition sparks motivation to improve and progress, therefore i believe it is important.
- yes, it keeps them improving.
- yes, but i'm not sure why.
تاسو څنګه هر خدمت د هوټل لپاره د اهمیت له مخې درجه بندي کوئ؟
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تاسو په تیرو تجربو کې لاندې خدمات څومره ښه وو؟
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تاسو کوم جنسیت ته ځان پیژندئ؟
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- optimus prime
تاسو څو کلن یاست؟
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په اوسط ډول تاسو عموماً په هوټلونو او د دوی خدماتو کې څومره پیسې لګوي؟
- £30-£50 per night
- 500€
- around £200-£500 depending on the length of stay and the type of facilities/style of hotel.
- $80
- it varies from £100 to £300/400.
- 500
- 50 euros for a night
- 500 euros
- never paid for a hotel stay before.
- 150