Ibintu bigira ingaruka ku guhitamo banki n'abakiriya

Bakunzi bacu,

Turabashimira Alina Usialite, Senem Zarali, Yeshareg Berhanu Mojo, na Tarana Tasnim, abanyeshuri b'icyiciro cya kabiri mu micungire y'ubucuruzi (BSc) muri Kaminuza ya Klaipeda. Ubu turi gukora ubushakashatsi bwitwa Ibintu bigira ingaruka ku guhitamo banki n'abakiriya. Ubu ni ubushakashatsi bw'ibitekerezo kandi bukoreshwa mu nyungu z'ubumenyi, bukubahiriza ibanga ry'abasubiza.  Ubushakashatsi bufata iminota 10 gusa.

Turashaka kugaragaza ishimwe ryacu rikomeye ku gihe cyanyu no ku bw'ubwitabire bwanyu mu bushakashatsi!

Amabwiriza rusange

Ikibazwa cyateguwe hashingiwe ku gipimo cya Likert cy'amanota 5. Nyamuneka subiza ibibazo hashingiwe ku rwego rw'ubwumvikane bwawe.

Ibisubizo by'ibibazo biraboneka ku mugaragaro

1. Ibintu bifitanye isano n'ibiciro ✪

Ndemeranya cyane 5Ndemeranya 4Nta mwanzuro 3Sinemera 2Sinemera na gato 1
1.1. Igipimo cy'inyungu gishinzwe inguzanyo ni gito ugereranije n'izindi banki
1.2. Igipimo cy'inyungu ku mafaranga y'ubwizigame ni kinini ugereranije n'izindi banki
1.3. Ikiguzi cy'ibikorwa by'ubukungu ni gito ugereranije n'izindi banki

2. Kuboneka k'ibikorwa/ibikoresho ✪

Ndemeranya cyane 5Ndemeranya 4Nta mwanzuro 3Sinemera 2Sinemera na gato 1
2.1. Inguzanyo ziraboneka byoroshye
2.2. Ibikoresho bya forex biroroshye kuboneka muri banki
2.3. Ibindi bikorwa bya banki nka kohereza amafaranga, cheki n'ibikorwa bifitanye isano n'amafaranga biraboneka byoroshye

3. Ubwiza bw'ibikorwa ✪

Ndemeranya cyane 5Ndemeranya 4Nta mwanzuro 3Sinemera 2Sinemera na gato 1
3.1. Urutonde rw'ibikorwa bitangwa ni rwo rwiza kurusha izindi mu nganda
3.2. Amakuru atangwa ku bikorwa ni meza kurusha izindi mu nganda
3.3. Umuvuduko w'ibikorwa ni wo mwinshi kurusha izindi mu nganda

4. Kuboneka ✪

Ndemeranya cyane 5Ndemeranya 4Nta mwanzuro 3Sinemera 2Sinemera na gato 1
4.1. Igihe banki ifungura n'ifunga ni cyiza
4.2. Serivisi z'ubukungu bwo kuri internet ziraboneka 24/7
4.3. Serivisi z'ubukungu bwihariye ziraboneka igihe zikeneye
4.4. Amashami ari ahantu hagerwaho byoroshye

5. E-banking ✪

Ndemeranya cyane 5Ndemeranya 4Nta mwanzuro 3Sinemera 2Sinemera na gato 1
5.1. Umubare wa ATMs urahagije kandi uraboneka
5.2. Banki itanga serivisi z'ubukungu bwo kuri telefone
5.3. Serivisi z'ubukungu bwo kuri internet ziroroshye

6. Abakozi n'ubuyobozi ✪

Ndemeranya cyane 5Ndemeranya 4Nta mwanzuro 3Sinemera 2Sinemera na gato 1
6.1. Hari abakozi beza kandi bafasha muri banki
6.2. Ubuyobozi bwakira neza ib complaints n'ibibazo by'ibikorwa
6.3. Banki iyobowe n'itsinda ry'ubuyobozi rifite izina ryiza n'abagize inama y'ubuyobozi

7. Izina n'icyizere ✪

Ndemeranya cyane 5Ndemeranya 4Nta mwanzuro 3Sinemera 2Sinemera na gato 1
7.1. Izina mu isoko ni ngombwa
7.2. Umutekano n'ubwirinzi ni ngombwa

8. Ibintu by'ubukangurambaga ✪

Ndemeranya cyane 5Ndemeranya 4Nta mwanzuro 3Sinemera 2Sinemera na gato 1
8.1. Banki yamenyekanishijwe ku mbuga nkoranyambaga
8.2. Guhabwa inama n'abandi bakiriya n'umuryango byagize ingaruka ku mwanzuro wanjye wa banki
8.3. Guhuza n'abakozi b'ubukangurambaga bwa banki byagize ingaruka ku guhitamo kwanjye

9. Igitsina cyawe ✪

10. Uwo mu gihugu ki? ✪

11. Imyaka yawe ✪

12. Ni ubuhe bwoko bw'ubucuruzi ukora? ✪

13. Urwego rw'uburezi ✪

14. Urwego rw'inyungu (Nyamuneka tekereza ku guhindura mu mafaranga yawe) ✪