conversion rate
hashize hafi hafi 12m. Completion rate
hashize hafi hafi 12m. ASA, AHT, % within Service Level, Ahrinkage, Occupancy
hashize hafi hafi 12m. Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
hashize birenze 12m. average handle time
abandon rate
customer satisfaction
hashize birenze 12m. Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
hashize birenze 12m. Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
hashize birenze 12m. FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
hashize hafi hafi 13m. Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
hashize hafi hafi 13m. CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
hashize hafi hafi 13m. Sales - £s, conversion rate, telephony talk-time %, QA
hashize hafi hafi 13m. ASA
AHT
Abandon Rate
Cost per Call
Service Level
hashize hafi hafi 13m. ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
hashize hafi hafi 13m. Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
hashize hafi hafi 13m. CSAT, AHT, FCR, Transfers, Sales.
hashize hafi hafi 13m. abandon rate
transfers per hour
sales per hour
first call resolution
hashize hafi hafi 13m.