conversion rate
yaklaşık 12y. önce Completion rate
yaklaşık 12y. önce ASA, AHT, % within Service Level, Ahrinkage, Occupancy
yaklaşık 12y. önce Calls presented, calls ABD, Agent ready mins, Agent Not Ready, Longest time waiting, Avg time waiting, avg call time by agent,HDI survey metrics
1 yıldan fazla 12y. önce average handle time
abandon rate
customer satisfaction
1 yıldan fazla 12y. önce Customer Satisfaction (post call and emailed based on CSR touching account), Adherence, First Contact Resolution, Service Level
1 yıldan fazla 12y. önce Calls per hour, Occupancy (% of day on the phone or waiting for a call), Quality Monitors
1 yıldan fazla 12y. önce FCR, AHT, Cost per Contact, Abandon Percentage, Occupancy, Conversion, ACW, ASA, ATT
yaklaşık 13y. önce Service Level, Abandon rate, Gross Margin, Average Speed of Answer, Quality percentage
yaklaşık 13y. önce CSAT - Company
CSAT - Agent
FCR
CR
Conversion
RPC
AHT
Quality
yaklaşık 13y. önce Sales - £s, conversion rate, telephony talk-time %, QA
yaklaşık 13y. önce ASA
AHT
Abandon Rate
Cost per Call
Service Level
yaklaşık 13y. önce ASA, Service level, SPH, LPH, RPC, CPC, ATT, Abandon rate, c-stat
yaklaşık 13y. önce Seated time Idle time + Talk time / Scheduled time to be on phone. Scheduled time is the time paid minus the time that has been approved to be off phone as in "Approved Shrinkage" (break time, training time, feedback session...)
yaklaşık 13y. önce CSAT, AHT, FCR, Transfers, Sales.
yaklaşık 13y. önce abandon rate
transfers per hour
sales per hour
first call resolution
yaklaşık 13y. önce