सर्विसको राम्रो गुणस्तरले आतिथ्य व्यवसायमा ग्राहकको सेवा/उत्पादन किन्ने/उपभोग गर्ने निर्णयमा असर पार्न सक्छ ?

होटलमा स्विच गर्दै; तपाईंको आफ्नै शब्दमा, होटल चयन गर्दा तपाईं के खोज्नुहुन्छ ?

  1. price, variety of cuisine, design, and previous customers' feedback.
  2. location and price
  3. location, number of stars, good customer service
  4. quality of service and the available space within a room, services provided.
  5. cleanliness, comfort, location
  6. reputation, location
  7. price, star rating, location
  8. quality of product, price, services provided
  9. comfort
  10. activities within the hotel, and good service