A study to explore factors affecting customers' decisions in adopting airlines online reservation services in Hong Kong

Izina ryanjye ni Chris. Ndi umunyeshuri uri mu mwaka wa nyuma wiga imicungire y'indege muri Kaminuza ya Coventry. Iyi questionnaire ikoreshwa mu gukusanya amakuru ku mushinga wanjye w'ubushakashatsi ku byerekeye ibikurura abakiriya mu gukoresha sisitemu yo guhaha amatike y'indege ku murongo. Amakuru yose akusanyijwe azakoreshwa gusa ku nyungu z'ubumenyi kandi azagumishwa mu ibanga kandi azasibwa nyuma yo gusoza umushinga w'ubushakashatsi. Bityo nizeye ko ushobora gufata iminota mike ukuzuza iyi questionnaire.

 

NdiKaminuza ya Coventry umunyeshuri w'ikiciro cya mbere mu micungire y'indege. Iyi questionnaire yakozwe mu rwego rwo gukusanya amakuru ku byerekeye abakiriya mu guhitamo sisitemu yo guhaha amatike y'indege ku murongo,intego ni ukugira ngo dukusanye amakuru yo kuyasesengura. Amakuru yose akusanyijwe azakoreshwa gusa ku nyungu z'ubumenyi kandi azagumishwa mu ibanga kandi azasibwa nyuma y'ubu bushakashatsi. Bityo nizeye ko ushobora gufata iminota mike ukuzuza iyi questionnaire

Part 1 – Perception of Customer decision in using the airline online reservation system (Igice cya 1 – Ibyerekeye uko abakiriya babona gukoresha sisitemu yo guhaha amatike y'indege ku murongo)

Part 2 – General Information

1. Amakuru rusange

2. Imyaka 年齡

3. Ni inshuro zingana iki umaze ugenda mu ndege? Ni inshuro zingana iki umaze ugenda mu ndege?

4. Ni izihe nzira wahisemo mbere yo gutumiza amatike y'indege? Ni izihe nzira wahisemo mbere yo gutumiza amatike y'indege?

5. Ni inshuro zingana iki umaze ukoresha sisitemu yo guhaha amatike y'indege ku murongo? Ni inshuro zingana iki umaze ukoresha sisitemu yo guhaha amatike y'indege ku murongo?

Niba usubije 0, Kuki utarakoresheje sisitemu yo guhaha amatike y'indege ku murongo mbere? Niba usubije 0, Kuki utarakoresheje sisitemu yo guhaha amatike y'indege ku murongo mbere?

  1. kuko nkoresha ikigo cy'ubukerarugendo
  2. kubera ko inshuti yanjye yanjyiyemo.
  3. nta karita y'ikirego
  4. unsafe
  5. nta makadi y'ubwishingizi
  6. ukeneye gucapa itike.
  7. nta kadi y'ishyura
  8. inconvenient
  9. nyamuneka mwikoreye print ticket.
  10. bigoye / ntibazi uburyo bwo gukora ibintu
…Byinshi…

6. Ni ibikoresho bingahe wahitamo gukoresha sisitemu yo guhaha amatike y'indege ku murongo? Ni ibikoresho bingahe wahitamo gukoresha sisitemu yo guhaha amatike y'indege ku murongo?

Icyiciro cy'andi

  1. not applicable
  2. not applicable
  3. no use
  4. did not use the online ticketing system.

Kandi kuki? 为什麼?

Icyiciro cy'andi

  1. ibyo byose hejuru
  2. byoroshye gukoresha, amakuru menshi
  3. safe
  4. safety
  5. no use
  6. reliable
  7. ibiciro byihariye bimwe na bimwe
  8. useless

7. Intego yo kugenda 乘坐的目的

Icyiciro cy'andi

  1. holiday

8. Urwego rw'uburezi 教育程度

Icyiciro cy'andi

  1. graduate

.

Kora ibyegeranyo byaweSubiza iyi anketa