A study to explore factors affecting customers' decisions in adopting airlines online reservation services in Hong Kong

Izina ryanjye ni Chris. Ndi umunyeshuri uri mu mwaka wa nyuma wiga imicungire y'indege muri Kaminuza ya Coventry. Iyi questionnaire ikoreshwa mu gukusanya amakuru ku mushinga wanjye w'ubushakashatsi ku byerekeye ibikurura abakiriya mu gukoresha sisitemu yo guhaha amatike y'indege ku murongo. Amakuru yose akusanyijwe azakoreshwa gusa ku nyungu z'ubumenyi kandi azagumishwa mu ibanga kandi azasibwa nyuma yo gusoza umushinga w'ubushakashatsi. Bityo nizeye ko ushobora gufata iminota mike ukuzuza iyi questionnaire.

 

NdiKaminuza ya Coventry umunyeshuri w'ikiciro cya mbere mu micungire y'indege. Iyi questionnaire yakozwe mu rwego rwo gukusanya amakuru ku byerekeye abakiriya mu guhitamo sisitemu yo guhaha amatike y'indege ku murongo,intego ni ukugira ngo dukusanye amakuru yo kuyasesengura. Amakuru yose akusanyijwe azakoreshwa gusa ku nyungu z'ubumenyi kandi azagumishwa mu ibanga kandi azasibwa nyuma y'ubu bushakashatsi. Bityo nizeye ko ushobora gufata iminota mike ukuzuza iyi questionnaire

Ibisubizo by'ibibazo biraboneka ku mugaragaro

Part 1 – Perception of Customer decision in using the airline online reservation system (Igice cya 1 – Ibyerekeye uko abakiriya babona gukoresha sisitemu yo guhaha amatike y'indege ku murongo) ✪

1= Ntabwo nemera na busa非常不同意2= Ntabwo nemera cyane挻不同意3= Ntabwo nemera gato部分不同意4= Nemera gato部分同意5= Nemera cyane挻同意6 = Nemeranya na busa非常同意
1. Nshobora gukoresha sisitemu yo guhaha amatike y'indege ku murongo nta nkomyi. Nshobora gukoresha sisitemu yo guhaha amatike y'indege ku murongo nta nkomyi
2. Gukoresha sisitemu yo guhaha amatike y'indege ku murongo ntibintera ubwoba na busa. Gukoresha sisitemu yo guhaha amatike y'indege ku murongo ntibintera ubwoba na busa
3. Abantu bagira ingaruka ku myitwarire yanjye batekereza ko ngomba gukoresha sisitemu yo guhaha amatike y'indege ku murongo. Abantu bagira ingaruka ku myitwarire yanjye batekereza ko ngomba gukoresha sisitemu yo guhaha amatike y'indege ku murongo
4. Icyemezo cyo guhaha amatike mbona muri sisitemu yo guhaha amatike y'indege ku murongo kiragaragara. Icyemezo cyo guhaha amatike mbona muri sisitemu yo guhaha amatike y'indege ku murongo kiragaragara
5. Ntagira ikibazo na kimwe mu kubwira abandi ibyerekeye amakuru yanjye yo guhaha amatike muri sisitemu yo guhaha amatike y'indege ku murongo. Ntagira ikibazo na kimwe mu kubwira abandi ibyerekeye amakuru yanjye yo guhaha amatike muri sisitemu yo guhaha amatike y'indege ku murongo
7. Mfite ibikoresho (nka telefone y'ikoranabuhanga cyangwa amakarita y'inguzanyo) bikenewe mu gukoresha sisitemu yo guhaha amatike y'indege ku murongo. Mfite ibikoresho (nka telefone y'ikoranabuhanga cyangwa amakarita y'inguzanyo) bikenewe mu gukoresha sisitemu yo guhaha amatike y'indege ku murongo
8. Gukoresha sisitemu yo guhaha amatike y'indege ku murongo bituma ntekereza cyane. Gukoresha sisitemu yo guhaha amatike y'indege ku murongo bituma ntekereza cyane
9. Abantu b'ingenzi kuri njye batekereza ko ngomba gukoresha sisitemu yo guhaha amatike y'indege ku murongo. Abantu b'ingenzi kuri njye batekereza ko ngomba gukoresha sisitemu yo guhaha amatike y'indege ku murongo
11. Ntekereza ko nshobora kubwira abandi amakuru y'icyemezo cyo guhaha amatike muri sisitemu yo guhaha amatike y'indege ku murongo. Ntekereza ko nshobora kubwira abandi amakuru y'icyemezo cyo guhaha amatike muri sisitemu yo guhaha amatike y'indege ku murongo
13. Niba mfite ibikoresho byo gukoresha sisitemu yo guhaha amatike y'indege ku murongo (nka telefone y'ikoranabuhanga cyangwa amakarita y'inguzanyo), byaba byoroshye kuri njye gukoresha sisitemu. Niba mfite ibikoresho byo gukoresha sisitemu yo guhaha amatike y'indege ku murongo (nka telefone y'ikoranabuhanga cyangwa amakarita y'inguzanyo), byaba byoroshye kuri njye gukoresha sisitemu
14. Gukoresha sisitemu yo guhaha amatike y'indege ku murongo bituma ntekereza nabi. Gukoresha sisitemu yo guhaha amatike y'indege ku murongo bituma ntekereza nabi
15. Muri rusange, umuryango wanjye wateye inkunga gukoresha sisitemu yo guhaha amatike y'indege ku murongo. Muri rusange, umuryango wanjye wateye inkunga gukoresha sisitemu yo guhaha amatike y'indege ku murongo
16. Ntegereje ko ubutumwa bw'icyemezo biva muri sisitemu yo guhaha amatike y'indege ku murongo ari bwiza. Ntegereje ko ubutumwa bw'icyemezo biva muri sisitemu yo guhaha amatike y'indege ku murongo ari bwiza
17. Ubutumwa bw'icyemezo cyo guhaha amatike biva muri sisitemu yo guhaha amatike y'indege ku murongo buragaragara kuri njye. Ubutumwa bw'icyemezo cyo guhaha amatike biva muri sisitemu yo guhaha amatike y'indege ku murongo buragaragara kuri njye
18. Niba ntarakoresheje sisitemu yo guhaha amatike y'indege ku murongo, nteganya kuyikoresha mu mezi ari imbere. Niba ntarakoresheje sisitemu yo guhaha amatike y'indege ku murongo, nteganya kuyikoresha mu mezi ari imbere
19. Sisitemu yo guhaha amatike y'indege ku murongo ntishobora guhuza n'izindi sisitemu nkora. Sisitemu yo guhaha amatike y'indege ku murongo ntishobora guhuza n'izindi sisitemu nkora (Nta makosa aboneka mu gukoresha sisitemu yo guhaha amatike y'indege ku murongo binyuze kuri telefone yanjye cyangwa mudasobwa yanjye)
20. Gukoresha sisitemu yo guhaha amatike y'indege ku murongo bituma ntekereza nabi. Gukoresha sisitemu yo guhaha amatike y'indege ku murongo bituma ntekereza nabi

Part 2 – General Information

1. Amakuru rusange ✪

2. Imyaka 年齡 ✪

3. Ni inshuro zingana iki umaze ugenda mu ndege? Ni inshuro zingana iki umaze ugenda mu ndege? ✪

4. Ni izihe nzira wahisemo mbere yo gutumiza amatike y'indege? Ni izihe nzira wahisemo mbere yo gutumiza amatike y'indege? ✪

5. Ni inshuro zingana iki umaze ukoresha sisitemu yo guhaha amatike y'indege ku murongo? Ni inshuro zingana iki umaze ukoresha sisitemu yo guhaha amatike y'indege ku murongo? ✪

Niba usubije 0, Kuki utarakoresheje sisitemu yo guhaha amatike y'indege ku murongo mbere? Niba usubije 0, Kuki utarakoresheje sisitemu yo guhaha amatike y'indege ku murongo mbere?

6. Ni ibikoresho bingahe wahitamo gukoresha sisitemu yo guhaha amatike y'indege ku murongo? Ni ibikoresho bingahe wahitamo gukoresha sisitemu yo guhaha amatike y'indege ku murongo? ✪

Kandi kuki? 为什麼? ✪

7. Intego yo kugenda 乘坐的目的 ✪

8. Urwego rw'uburezi 教育程度 ✪

. ✪

1= Ntabwo nemera na busa 非常不同意2= Ntabwo nemera cyane 挻不同意3= Ntabwo nemera gato 部分不同意4= Nemera gato 部分同意5= Nemera cyane 挻同意6= Nemeranya na busa 非常同意
9. Urak担心你的预订在使用航空公司的网上订票系统的过程中 在你完成航空公司的网购系统的过程中,你担心你的预订