Survey of Discovery for the Call Center Industry - Remote. 4

What other issues that you think should be added to the above section?

  1. Managers who really understand how to coach and motivate at home CSR's;
  2. Estabslishing a Just Culture at the Service Desk and within the company.
  3. If you havent contracted out the position, work place health and saftey liability for accidents at home, Insurance coverage
  4. remote agent atrition, and thus the costs of replacement
  5. hosted system support and change management