“Bolt” service survey

This questionnaire is designed to assess user experience with “Bolt” services, their satisfaction, and loyalty. The questionnaire is created based on research methods, grounded in market research theories and data analysis principles, to collect accurate and reliable data about “Bolt” users' perspectives. The results of the study will help understand the main motivations for customers using “Bolt” services, reveal common issues, and evaluate how these services could be improved.


Questionnaire results are available only to the author

What is your age? ✪

What is your gender? ✪

Where do you live? ✪

What is your education level? ✪

What is your current activity? ✪

How often do you use “Bolt” services? ✪

Why do you most often use "Bolt" services? (Select all that apply) ✪

How do you rate these aspects of the "Bolt" service? (Rate on a scale from 1 to 5, where 1 – very dissatisfied, 5 – very satisfied) ✪

1
5

How often do you encounter these problems while using "Bolt"? (1 – Never, 5 – Very often) ✪

1
5

What were the biggest problems when using "Bolt" services? (You can choose multiple answers) ✪

How important are these factors to you when choosing "Bolt" services? (Rate on a scale from 1 to 5, where 1 is not important at all, 5 is very important) ✪

1
5

How often do you use "Bolt" alternatives, such as public transport or taxis? ✪

What aspects of the service could "Bolt" improve? (Please specify priority areas) ✪

What do you like most about using "Bolt" services? ✪