Privacy Policy

This policy explains what personal data pollmill.com, an online survey platform operated from Lithuania, collects, why, and what rights you have. It applies to visitors, account holders who create surveys ("creators"), and people who answer them ("respondents"). By using the service you agree to this policy.

Data We Collect

Account data: email address, username, password (stored hashed), Google sign-in identifier if you use it, language, credit balance, and payment history. Card details are handled by our payment providers and never stored by us.
Survey content: surveys, questions, images, files, and recipient email lists that creators upload.
Responses: answers and uploaded files, time taken, language, IP address, approximate location (country and city derived from the IP address), and a browser fingerprint and session identifier used to detect duplicate responses.
Technical data: sign-in times and IP addresses, browser type, pages visited, and server logs.

Why We Use It

To provide, operate, and secure the service and to perform our contract with you.
To detect and prevent duplicate, automated, or fraudulent responses, spam, and other abuse (our legitimate interest).
To process payments and credits and to keep accounting records required by law.
To send transactional emails such as confirmations, password resets, notifications, and survey invitations on behalf of creators.
To answer your requests and to produce aggregated statistics that improve the service.
To comply with legal obligations and to establish, exercise, or defend legal claims.

Surveys and Respondents

The creator of a survey decides what to ask and is the data controller of the responses; we process them on the creator's behalf. Respondents should contact the creator to exercise their rights over their answers, and we will assist the creator where required.

Surveys marked public are visible to anyone, including search engines. Where a creator enables it, aggregated results may be shown to respondents.

Cookies and Similar Technologies

We use only cookies that are necessary for the service: a session cookie, a "remember me" cookie, a cookie recording your acceptance of this notice, and bot-protection cookies set by our security provider. We also compute a browser fingerprint when you answer a survey to prevent repeat responses. We do not use advertising or third-party analytics cookies. Blocking cookies may prevent signing in or answering surveys.

Sharing

We do not sell personal data. We share it only:

With service providers acting on our instructions: hosting, email delivery, payment processing (Stripe, Paysera), bot protection (Cloudflare), and AI providers (OpenAI) that process only the survey content you submit to translation or question-generation features.
With survey creators, who receive the responses to their surveys.
With other users, when you publish content in public areas of the service.
When required by law or to protect our rights, property, users, or the public.
In a business transfer, such as a merger or sale of assets, in which case this policy continues to apply.
With your consent for any other purpose.

International Transfers

Some providers may process data outside the European Economic Area. We rely on adequacy decisions or standard contractual clauses for such transfers.

Retention

Account data is kept while your account exists. Unconfirmed accounts are deleted shortly after registration, and sessions expire after a few days of inactivity. Surveys, responses, and files are kept until the creator deletes them or the account is deleted; stored files may be removed earlier when storage credits run out. Payment records are kept as long as accounting law requires, and server logs for a short period.

Your Rights

You may access, correct, export, restrict, object to the processing of, or delete your personal data, and withdraw consent at any time. You can delete your account in the account settings, which permanently removes your surveys, responses, and files. Requests can be sent to [email protected]; we may need to verify your identity first. You may also complain to the State Data Protection Inspectorate of Lithuania or to the supervisory authority of your country.

Security

We use appropriate technical and organizational measures, but no transmission or storage method is completely secure, and we cannot guarantee absolute security. Keep your password confidential.

Children

The service is not directed at children under 14, and we do not knowingly collect their personal data without parental consent. Contact us if you believe a child has provided us data, and we will delete it.

Links to Other Websites

Surveys and the service may link or redirect to websites we do not operate. We are not responsible for their content or privacy practices.

Changes

We may update this policy by publishing a new version on this page; continued use after publication means you accept it. Questions can be sent to [email protected].