“Mobile Phone as a Telehealth-Care Service (MPHS) in Bangladesh: A Study on Provider

In most secondary and tertiary level health service institutions, the government has started mobile phone-aided health services which can be considered as telehealth.
To evaluate this facility, a survey is going to be conducted through this questionnaire for academic purposes. This information will not be used for any other purpose.
This will highly ensure your privacy. Please cooperate by answering all the questions.
Thank you in advance.

3. How long have you been here?

  1. 3 years
  2. 1

4. Have you received any training from the Head Office to manage the mobile phone health services (MPHS)?

6. Do you have any assigned staff to deliver mobile phone health services?

7. If ‘No,’ then who delivers the service? (i.e. duty doctor, paramedic, nurse, etc.) If it was yes, then write down "N/A."

  1. no

8. Do you have any initiative to promote the service?

9. If ‘Yes,’ what type of technique do you follow? If no, then just write down "N/A."

10. Is there any record of your clients that you have attended?

11. If yes, for what purpose do you keep it? If no, then just write down "N/A."

  1. no

12. If no, do you have any plan to keep it?

13. Do you think the number of outdoor patients has increased after running the MPHS program?

14. If ‘Yes,’ what was the percentage? (approximate) If no or other, then just write down "N/A."

  1. no

15. How do you coordinate with the head office?

16. Do you initiate any report on the prospects of the MPHS program?

17. If ‘Yes,’ how often? If no, then just write down "N/A."

18. How does the head office follow up/keep track of your activities?

19. How frequently are you monitored by higher authorities?

20. Have you ever collected feedback from your clients about the existing service?

21. If yes, how do you collect the feedback? If no, then just write down "N/A."

  1. no

21. Do you have adequate manpower and equipment to do your activities effectively?

22. Do you have enough equipment as per your requirements?

23. If not, what equipment do you need? If yes, then just write down "N/A."

  1. no

24. How do you assess the effectiveness of MPHS?

25. Do you have a medical assistant available for 24 hours?

26. If ‘No,’ what was the reason? If yes, then just write down "N/A."

  1. no

27. How many calls do you receive weekly on average? If no, then just write down "N/A."

  1. no

28. During nighttime, how long is the medical health officer available over the phone?

29. Do you have any backup if there is any problem with the mobile phone set?

30. If ‘Yes,’ please mention the technique. If no, then just write down "N/A."

  1. no

31. If ‘No,’ please mention the reason. If it was yes, then just write down "N/A."

  1. no

32. How much do the service seekers understand your language?

33. Do you face any technical problems due to load-shedding?

34. If ‘Yes,’ do you have any backup plan? If no, then just write down "N/A."

35. If ‘Yes,’ please mention the plan. If no, then just write down "N/A."

  1. no

36. Do you receive any support from local leaders and administration?

37. If ‘Yes,’ i). What sort of support do you get? If no, then just write down "N/A."

  1. no

38. If ‘Yes,’ ii). How often do you get it? If no, then just write down "N/A."

  1. no

39. If ‘No,’ do you think you need their cooperation?

40. For question 39, please mention the reason.

  1. no

41. What is your suggestion/opinion on how the service could be more effective?

  1. no
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