“Mobile Phone as a Telehealth Services (MPHS) in Bangladesh: A Study on Provider -2

In most of the secondary and tertiary level health services institutions, the government has started mobile phone-aided health services which can be considered telehealth.
To evaluate this facility, a survey will be conducted through this questionnaire for academic purposes. This information will not be used for any other purposes.
This will highly ensure your privacy. Please cooperate by answering all the questions.
Thanks in advance.

3. How long have you been here?

  1. 3 years
  2. 1
  3. 3 years

4. Have you received any training from Head Office to manage the mobile phone health services (MPHS)?

6. Do you have any assigned staff to deliver the mobile phone health service?

7. If ‘No’, then who delivers the service? (i.e. duty doctor, paramedic, nurse, etc.) If it was yes, then write "N/A."

  1. no
  2. duty

8. Do you have any initiative to make publicity for the service?

9. If ‘Yes’, what type of techniques do you follow? If no, then just write "N/A."

10. Is there any record of your clients that you have attended?

11. If yes, for what purpose do you keep it? If no, then just write "N/A."

  1. no

12. If no, do you have any plan to keep it?

13. Do you think the number of outdoor patients has increased after running the MPHS program?

14. If ‘Yes’, what was the percentage? (approximate) If no or other, then just write "N/A."

  1. no

15. How do you coordinate with the head office?

16. Do you initiate any report on the prospects of the MPHS program?

17. If ‘Yes’, how often? If no, then just write "N/A."

18. How does the head office follow up/keep track of your activities?

19. How frequently are you monitored by higher authority?

20. Have you ever collected feedback from your clients about the existing service?

21. If yes, how do you collect the feedback? If no, then just write "N/A."

  1. no

21. Do you have adequate manpower and equipment to carry out your activities effectively?

22. Do you have enough equipment as per your requirement?

23. If not, what equipment do you need? If yes, then just write "N/A."

  1. no
  2. A

24. How do you assess the effectiveness of MPHS?

25. Do you have a medical assistant available for 24 hours?

26. If ‘No’, what was the reason? If yes, then just write "N/A."

  1. no
  2. A

27. How many calls do you receive weekly on average? If no, then just write "N/A."

  1. no
  2. A

28. At night time, how long is the medical health officer available over the phone?

29. Do you have any backup if there is any problem with the mobile phone set?

30. If ‘Yes’, please mention the technique. If no, then just write "N/A."

  1. no
  2. A

31. If ‘No’, please mention the reason. If it was yes, then just write "N/A."

  1. no
  2. A

32. How well do the service seekers understand your language?

33. Do you face any technical problems due to load-shedding?

34. If ‘Yes’, do you have any backup plan? If no, then just write "N/A."

35. If ‘Yes’, please mention the plan. If no, then just write "N/A."

  1. no
  2. A

36. Do you receive any support from the local leaders and administration?

37. If ‘Yes’, i). What sort of support do you get? If no, then just write "N/A."

  1. no
  2. n

38. If ‘Yes’, ii). How often do you get it? If no then just write "N/A."

  1. n

39. If ‘No’, do you think you need their cooperation?

40. For question 39, please mention the reason.

  1. no

41. What is your suggestion/opinion on how the service could be more effective?

  1. no
Create your questionnaireAnswer this form