A study on the influence of in-flight service quality on passenger satisfaction.

I am Cynthia Chan who is studying in the Aviation Management program (Coventry University). I am now doing my final year project, and I need your help to collect data to identify passengers’ satisfaction and expectations towards the current in-flight service quality of airlines. It takes about 5-10 minutes to answer. The data will be used solely for this project and disposed of when the project is completed. Thank you so much!! :)