A study on the influence of in-flight service quality on passenger satisfaction.
I am Cynthia Chan who is studying in the Aviation Management program (Coventry University). I am now doing my final year project, and I need your help to collect data to identify passengers’ satisfaction and expectations towards the current in-flight service quality of airlines. It takes about 5-10 minutes to answer. The data will be used solely for this project and disposed of when the project is completed. Thank you so much!! :)
You are
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Age:
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Which of these ethnic groups/nationalities do you belong to:
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Other option
- indian
- india
- indian
- india
- indian
- india
- india
- india
- indian
- india
What level of education do you have?
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How many times do you fly on average in one year?
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What is your purpose for flying?
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Part 2 Please choose your answer based on your in-flight experiences in the past. (1= Strongly dissatisfied, 8= Very satisfied, 0= No opinion)
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