A study to explore factors affecting customers' decisions in adopting airlines online reservation services in Hong Kong

My name is Chris. I am a final year student who is studying Aviation management in Coventry University. This questionnaire is used for collecting data for my research project about factors affecting customer decision in using airline online reservation system. All the data collected is used for academic purpose only and kept confidential and will be deleted after finishing the research project. Therefore I hope you can spend a few minutes to finish the questionnaire.

I ama first-year student of Aviation Management at Coventry University. This questionnaire is created for a study regarding customers' choices in online ticket purchasing systems,aiming to collect data for analysis purposes. All collected data will be used solely for academic purposes, kept strictly confidential, and completely destroyed after the research concludes. Therefore, I hope you can take a few minutes to complete this questionnaire.