Assessment of the Quality of Social Services Provided to Individuals with Visual Impairments: The Case of Klaipėda City Municipality

Dear respondents,

I am Asta Živuckienė, a student in the Bachelor’s program of Public Administration at Klaipėda University. I am writing my bachelor’s thesis on the topic "Assessment of the Quality of Social Services Provided to Individuals with Visual Impairments: The Case of Klaipėda City Municipality" and conducting research aimed at evaluating the quality of social services provided in Klaipėda. Your opinion is crucial for improving the provision of these services and meeting your needs more effectively. The survey is completely anonymous, and the data collected will be used solely for research purposes. I guarantee the anonymity and confidentiality of your responses. If you have any questions, please contact me at: [email protected], phone: 0636 3320

THANK YOU FOR YOUR TIME; EACH OF YOUR RESPONSES IS VERY IMPORTANT TO ME.

Results are available only to the author

What type of visual impairment do you have? ✪

Your visual impairment:  ✪

What social services do you use? (multiple answers possible) ✪

How often do you receive these services? ✪

Where are social services provided to you? ✪

Which institution providing social services in Klaipėda city provides you with services? (multiple answers possible) ✪

Your age:  ✪

Your gender:  ✪

Your place of residence: ✪

Based on your experience, rate the quality of social services provided to you on a scale from 1 to 5. 1-completely disagree, 2-disagree, 3-neither agree nor disagree, 4-agree, 5-completely agree ✪

1 - completely disagree2 - disagree3 - neither agree nor disagree4 - agree5 - completely agree
1. Social service providers use appropriate communication means adapted to individuals with visual impairments (e.g., Braille, audio recordings, easy-to-understand text)
2. If services are not provided at home, the location where social services are provided is easily and conveniently accessible and adapted for individuals with visual impairments (building accessibility, public transport)
3. Social service providers have clear and understandable information about the services provided
4. Social service providers use appropriate equipment and technology to effectively provide services to individuals with visual impairments
5. The physical locations where services are provided are comfortable and welcoming
6. Services are always provided on time and as agreed
7. Employees perform their assigned tasks accurately and consistently
8. Employees provide services properly in the first instance
9. Employees clearly and understandably explain the service provision process
10. Employees possess the necessary knowledge and skills to provide services effectively
11. Employees respond quickly to my requests or wishes
12. When facing arising problems, employees are ready to sincerely assist at any time
13. Service providers provide necessary information and assistance when needed
14. Employees are flexible and adapt to my individual needs
15. Service providers have a good reputation and are trustworthy
16. Employees create a safe and welcoming environment
17. Employees have enough knowledge to answer my relevant questions
18. Social services are provided taking into account my individual needs
19. Employees communicate with me respectfully and politely
20. The working hours of physical service locations and employees providing social services are convenient
21. Employees allocate enough time to listen to my needs
22. Employees support and encourage my independence
23. Employees understand my individual needs and challenges

Are you satisfied with the overall quality of social services? (Please write)