Banking in Latvia (online and offline)

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Highlight 3-5 factors that, in your opinion, affect the level of trust in commercial banks ✪

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Highlight 3-5 factors that, in your opinion, affect the level of commercial bank's competitiveness ✪

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I intend to use e-banking system

Evaluate the impact of the factors listed below on the intention to use e-banking system (1 - does not have an impact; 5 - does have an impact) ✪

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Ease of use
Perceived risk
Trust
Perceived usefulness

My bank's website is easy to use ✪

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The design of the bank's website has an impact on the ease of use ✪

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I understand the degree of risk while using Internet banking ✪

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Evaluate the impact of the factors listed below on understanding the degree of risk while using Internet banking

Strongly disagreeDisagreeNeither agree, nor disagreeAgreeStrongly agree
Website's design helps to understand the risk
Trust helps to understand the risk

I am satisfied with my bank's e-banking system ✪

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Evaluate the impact of the factors listed below on satisfaction with e-banking ✪

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Strongly disagreeDisagreeNeither agree, nor disagreeAgreeStrongly agree
Ease of use has an impact on satisfaction
Usefulness has an impact on satisfaction

I trust Internet banking ✪

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Customers' satisfaction has an impact on trust ✪

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You are ✪

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What is your age ✪

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What is your level of education? ✪

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