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Covid-19: impact on the insurance industry

We are analyzing the risks and opportunities of Covid-19 Pandemic on the insurance industry. It is an international research poll organized by THE SAINT-PETERSBURG STATE UNIVERSITY, VILNIUS GEDIMINAS TECHNICAL UNIVERSITY (VILNIUS TECH) and VIETNAM ACADEMY OF SOCIAL SCIENCES. We are asking representatives of insurance companies from different countries worldwide  to fill out the survey. It is an anonymous poll. We ask only info about the country of origin.

The information obtained gives  us a good qualitative picture of many aspects of insurance companies work during COVI-19 Pandemic.

 

1.What was the estimated ratio of online /offline written insurance premium in 2021? (%)
2. Our company has moved some of its staffers to remote work during pandemic period
3. Is there any special digital platform developed for insurance agents in your insurance company or do they use standard forms of communication (e-mail, phone, WhatApp, Zoom) with the office?
4. What insurance line have "sagged" during the pandemic period (according to your personal experience)?
5. What innovations in your opinion will improve the interaction between the insurance company and the client in the near future?
6. What innovations in your opinion will improve the interaction between the insurance company and the client in the near future? (your version)
7. Is patient empowerment a risk for the insurance industry (involving individuals in active participating and managing their own health)?
Yes
No
8. If "yes" the previous answer (patient empowerment). What risks do you consider to be the most significant for your insurance company?
9. Does your insurance company have a mobile app for clients?
10. Is telemedicine consulting incorporated into medical insurance?
11. Does your insurance company provide coverage related to the COVID-19 (Covid-19 Health insurance, Covid-19 travel insurance)?
12. If Covid Insurance is in the process of developing. Are there any plans to offer the coverage the cost of testing if the insured is having symptoms and the attending physician orders?
13. If there is a Covid-19 risks coverage in the company. Estimate what percentage of those clients with a Health insurance policy are also insured against Covid-19 risks?
% of clients with extra insurance
14. How do you think the pandemic has affected the number of health insurance contracts held by corporate clients?
15. How do you think the pandemic has affected the coverage of health insurance policies for reatail clients?
16. What country do you come from?