Digitalization Study of Migration Department Services

Valdemaras Povilaitis, a student at Kaunas University of Technology, is conducting a study aimed at evaluating the digitalization of services provided by the Migration Department. The study is conducted anonymously, and the results obtained will be used to formulate generalized conclusions for the final thesis. Please mark the appropriate response option or enter your own where indicated.

Responses collected until
Results are publicly available

1. Please specify which service you requested from the Migration Department in the last 12 months:

2. Your overall satisfaction with the service provided by the Migration Department:

3. Rate the services provided by the Migration Department in various aspects on a five-point scale, where 5 – excellent, and 1 – very poor:

非常差
优秀

4. Do you have enough information about the electronic services provided by the Migration Department?

5. How often do you use the electronic MIGRIS system?

6. What information provided in the MIGRIS system is important to you?

7. What digital services are lacking that the Migration Department could provide? (Select all applicable options)

8. How often do you need to contact Migration Department employees due to problems arising when using digital services?

9. Do you know that some digital services of the Migration Department may apply artificial intelligence solutions (e.g., automatic response to inquiries, data analysis)?

10. In your opinion, what are the main advantages of using artificial intelligence in the digitalization of Migration Department services? Rate on a five-point scale, where 5 – completely agree, and 1 – completely disagree:

完全不同意
完全同意

11. What improvements to the provision of electronic services can you recommend to the Migration Department?

12. Please provide additional comments about the services of the Migration Department and their digitalization:

13. You are:

14. Your age (please enter the year):

15. Your education:

16. Your place of residence: