1. Price Related Factors
Chart
Table
Save
Factors Influencing Customers’ Choice of a Bank
Dear Respondents,
We are Alina Usialite, Senem Zarali, Yeshareg Berhanu Mojo, and Tarana Tasnim, undergraduate students of Business Management (BSc) at Klaipeda University. Currently, we are undertaking a research entitled Factors Influencing Customers’ Choice of a Bank. This is purely an opinion survey and used for academic purposes maintaining the confidentiality of respondents. The survey takes only 10 minutes.
We would like to express our heartfelt gratitude for your time and participation in the survey!
General Instructions
The questionnaire is designed based on a 5 points Likert scale. Please respond to the questions based on your level of agreement.
2. Availability of Services/Resources
Chart
Table
Save
3. Service Quality
Chart
Table
Save
4. Accessibility
Chart
Table
Save
5. E-banking
Chart
Table
Save
6. Staff and Management
Chart
Table
Save
7. Reputation and confidence
Chart
Table
Save
8. Promotional Factors
Chart
Table
Save
9. Your gender
Chart
Table
Save
10. Which country are you from?
Chart
Table
Save
11. Your age
Chart
Table
Save
12. What type of business are you engaged in?
Chart
Table
Save
13. Education level
Chart
Table
Save
14. Income level (Please consider converting from in your currency)
Chart
Table
Save