How are the hotels influenced by the customers' switching loyalty towards the brands?
What could make/is making you switch your loyalty from one brand to another?
no such brand
i am loyal to my brand.
na
better quality
better amenities and service. and definitely.
the greater the facilities and level of convenience
better facility
service
if another brand offers more varieties and quality materials
any bad experience
none
better brand
price
there may be a better price with better service.
service
usually, it would be something intangible such as recognition, something that would leave a psychological impact mostly related to staff behavior.
location
the quality of service!
service executed poorly
low quality for high prices.
not satisfied with the service.
better location, price, or amenities
a better offer
the location
i don't know ;)
level of service
each hotel differs from one another, regardless of whether they are from the same brand or not. the services are indeed similar, but this also changes depending on the countries. my choice of hotel is often based on location, price, as well as their local services (knowledge of the city/town i am staying in).
price, new hotel opening, friends' recommendations
location
better price
different locations, depending on the occasion, price, and availability.
the features each hotel has, from location to its own design.
quality
bad experience
i always choose a different brand when i travel.
customer service
bad service
better facilities offered or more extensive benefits for loyal guests.
quality
positive experience
reward program
special innovation
have discount
loyalty programs, good rates
better value
as i do not have a preferred brand at the moment, any factor (price, location, reviews and recommendations, etc.) can influence my decision.